Reserve at Towne Lake, LLC
About
Reserve at Towne Lake is a memory care community located in Woodstock, Georgia, in the heart of Cherokee County. The facility provides a supportive home for people with memory disorders, creating an atmosphere of family living with dignified and compassionate individualized care delivered by experienced caregivers.
Rooms & Floor Plans
Apartments
Safe, comfortable home for residents
Capacity
50 residents
Phone
(770) 928-2440Website
Visit websiteLocation
Amenities
Ratings & Reviews
3.8
out of 5
Based on 16 reviews
Reviews (19)
Reviews from Google
Carolyn Mccleod
Response from the owner
Thank you for the 5 star feedback, Carolyn!
Sue Max
My father has been a resident at the Reserve for nearly a year and he is happy living in the facility and appreciates the care givers who look after him. The chef prepares nutritious and tasty meals for the residents and looks after their special dietary needs. The staff are willing to answer any questions the family may have and help to coordinate residents' care with the input from family members. We feel lucky we found the Reserve as we now consider it Home!
Response from the owner
Happy almost anniversary to your father, Sue! We love having him as part of our community. Thank you or sharing such a heartwarming review about his experience at Reserve at Towne Lake. We are absolutely delighted to hear that considers our community his home. Our dining team takes great pride in preparing nutritious and delicious meals, so it's wonderful to read that those efforts are appreciated. We also deeply value collaboration with families, and we are glad our staff has provided the supportive, open communication you deserve. Thank you for trusting us with your father's care.
Charmaine Polidori
My mom has resided at The Reserve for a year and a half. Things have not always been so great. The turn over with executive directors has been such an issue. The past few months I have seen such a positive change at the facility. The facility has a new executive director Renysia and she has made a huge impact on the facility in such a short time. She takes complaints seriously and resolves issues in a reasonable time. A few bad apples have been weeded out. My mom is happy and I feel comfortable knowing she has great staff that help assist in her care. Some of the great staff include Tish, Dequan, Nakeia, Jennifer, Dawn, Lynisha, Miami, Chelsea, Mj, the list goes on the facility is full of great staff that are caring, patient and very loving. An extra bonus is Brandy the activity director. All I can say is she is AMAZING!!!! She brings out the best in each and every resident! Kudos to you all for all of your hard work. It doesn’t go unnoticed.
Response from the owner
Thank you so much for taking the time to share this beautiful, detailed review of The Reserve, Charmaine. We are absolutely thrilled to hear about the wonderful turnaround and the deep peace of mind you now have regarding your mother's care. Renysia and her team will be incredibly moved by your kind words, and we will make sure to pass along this well-deserved praise to Tish, Dequan, Nakeia, Jennifer, Dawn, Lynisha, Miami, Chelsea, Mj, and our amazing activity director, Brandy! It is our absolute priority to ensure our residents are happy, loved, and fully engaged, and it is wonderful to know our hard work is making such a meaningful difference for your family. Thank you again for being such a valued part of our community!
Jennifer Fredericks
Response from the owner
Thank you, Jennifer! We appreciate your 5 star feedback and are delighted to see you're pleased with our community.
Robert Sawicki
Beautiful facility, with wonderful caregivers and staff. Great activities for residents, regardless of cognition.
Response from the owner
Thank you, Robert! We are incredibly proud of our caregivers and staff and their dedication to making our community so special. We believe that every resident deserves to experience joy and connection, regardless of their personal circumstances, and we are delighted to hear that our activities program is bringing that vision to life. Your high marks and valuable feedback are much appreciated!
