Remington Club II

Leticia M. & Susie D. Were so kind to me in a time of need. They went above and beyond to help me out. They are very helpful and this is the type of customer service that you expect at a senior living company. Thank you

My mother-in-!law has been here for a couple of years. During that time, her health has gone downhill. She is 93 years old and has incontinence. In the beginning, she was okay, cause she was able to speak up for herself. Today we called to let them know that we are getting her at about 11 a.m. to take her out for Mother's day. We helped her in the car, and as we were putting her wheelchair in the back, three of us was hit with the putrid smell of urine. The blue cushion, a disposable chuck, and a towel was all soaked and marinating in urine. The wheelchair seat was encrusted with dried urine, salty particles. The wheelchair itself had joints of rust, where it was wet and never wiped down. The putridness was unbearable. We had to put things inside a black trash bag. Once we got to the restaurant, I took her to the bathroom right away. Her pants was wet with urine and her pad was full. Sad to say that she sat in that the whole meal as she did not have extra clothes. This must be something that is normal to her as she did not complain about her wetness. This makes me emotional as this is not very dignified. The amount of money we pay for this place is not measley. Once we got back, I asked to speak to the caregivers I pleaded with them to clean her more, to clean her wheelchair and accessories at least once a week. One of the caregivers, LIlo(?)? Was so disrespectful to me. She stood there making faces like I shouldn't be taken seriously. She kept blaming everyone else, and not taking her part of my mother-in-law's care seriously. This makes me wonder how she cares for the residents. Is she as disrespectful, leaving people with no dignity, and letting them sit in their urine the whole day to marinate and soak in it, and just have endless excuses when confronted? With the way she treated me, I can see her the same way with the residents if they ask her to be changed. Maybe that's why my mother in law stopped asking and is now resigned to being wet? I want to say to her, Lilo, that cushion, towel, and crusty salty urine on the wheelchair seat is not a product of a night. That has been soaked, dried, and soaked repeatedly for weeks. As you yourself turned away from the stench and putridness of it when I took it out of the black trash bag, you couldn't say anything cause you know the truth if it. Remy, LVN in charge,and the other Filipino caregivers offered their apologies, and I appreciated that, but I wonder if they will take my request seriously. It seems like their heart is in it to help. But maybe they need more caregivers in this place. I'm writing it here in this review,, so I remember what happened today in this very expensive place, as my husband writes their check monthly. I will keep an eye on this, and will change the rating if this issue improves.

Remington Club is a warm and welcoming place. Happy to be here for the past 5 years

The campus is beautiful, and the staff are incredibly attentive and truly care about the well-being of the seniors. The transition from Five Star/Aleris Life is applauded for both residents and employees. The Executive Director was a great choice for the future of the community. He is warm and caring to both staff and residents. If you want to experience a fabulous activity department, attend one of the many activities campus wide. One of the best teams in the industry. Within the AL department, you have tenure staring from the administrator to the care team. All around great place. Would highly recommend as part of your planning for the next chapter of life.