PruittPlace-Carrollton

PruittHealth in Carrollton GA was so nice and clean. Staff was very friendly and professional, my mom loved the food and really enjoyed her time there. Great place!

It appears to be a good place to be for my mother. My grandmother also stayed there awhile. I like the room layout and friendly vibes. All employees seem to really care about their patients.

My husband, who is in late stages of dementia, was there for a week during respite. Upon calling everyday to speak with him each employee answered the phone with an upbeat voice, knew where he had been earlier, and had just seen him rolling by the desk. My husband was always happy sounding and had things to share with me during our call. There are no smells in this facility. No bleach, pine sol, urine, or bowel movement. However, when we picked him up on Friday the smell of fried chicken was wonderful. While there when dropping him off for his stay I saw an aide navigating a wheelchair in front and behind her; she and both ladies she was maneuvering to activities had big ol smiles and were giggling. My husband’s medication was gone over throughly with me by the discharge nurse, and she gave me a hug bye. I do not know why this facility’s rating isn’t a 5 star. My experience certainly was and I am awaiting eagerly when my husband’s number 3 on the waiting list moves up!

My experience with Pruitt Nursing & Rehabilitation in Carrollton was incredibly disappointing and frustrating. I'll start with the front office staff. Throughout my mother's stay, I felt like I was constantly being told one thing, only to have it denied later. It was an exhausting roller coaster from beginning to end. One staff member in particular, Mary Beth, repeatedly made promises that, in my experience, were never kept. Hearing the words, "I promise you," unfortunately came to mean the opposite. After my mother was transferred to another facility, she finally opened up about what she experienced. She told me she was afraid to speak up while she was there because she feared staff would retaliate by delaying or refusing to help her get to the bathroom or otherwise make her stay more difficult. No patient should ever feel afraid to voice concerns. To be fair, there were some genuinely kind and compassionate caregivers who treated my mother well, and I am grateful for them. Unfortunately, there were also staff members whose care and professionalism fell far below what we expected. One of my biggest concerns involved her medications. At her new facility, we discovered she had been given an antipsychotic medication that she had never taken before and, to our knowledge, had no medical reason to receive. At the same time, a very expensive medication that was essential for her health was not being administered. After repeatedly asking about it, staff eventually found it sitting in a drawer where it had apparently never been given to her. The problems continued even after her transfer. I wasn't able to be there on the day she moved because I had to work. When I arrived at her new nursing home to help unpack, I discovered that many of her belongings were missing, including around 10 T-shirts that were clearly labeled with her name. When I called Pruitt, I was told some of her clothes were still in the laundry. When I picked them up, there were only a few items in the bag, and the rest of her shirts were never returned. I rarely leave negative reviews, but families deserve to know what our experience was. If you are considering placing a loved one here, I strongly encourage you to stay involved, ask questions, verify medications, and keep a close inventory of your loved one's belongings. I sincerely hope no other family has to go through what ours did.

Every one was nice 💯🙂 and I would like to thank all the staff for my stay all I can say is thanks you all.