Primrose of Tyler
About
Primrose Retirement Community in Tyler, Texas offers a range of senior living options including independent townhome villas, assisted living, and memory care specialized for Alzheimer's disease and dementia. The community provides a warm, welcoming environment with comprehensive amenities, 24/7 staffing, and person-centered care designed to support residents' physical, emotional, and social well-being.
Rooms & Floor Plans
Townhome Villas
1600 sq ft. spacious villas with modern amenities, attached garages, and beautiful outdoor courtyards with nearly 1,600 square feet of indoor living space
Assisted Living Apartments
private apartments with modern comforts and cozy living spaces, featuring one and two bedroom layouts with generous walk-in closets
Memory Care Apartments
private apartments with private showers, natural light, and space for personal belongings
Capacity
104 residents
Phone
(903) 714-1048Website
Visit websiteAmenities
Life & Activities
Ratings & Reviews
4.6
out of 5
Based on 25 reviews
Reviews (28)
Reviews from Google
Bill Mohl
We have had four family members at this facility over the last five years. The leadership and staff at this facility provided us with the needed care and support for our loved ones during some very difficult times. While nothing is ever perfect, we were pleased overall and have a lot of confidence in the Primrose Tyler team. It can be a very challenging job but they do their job with care, dignity and respect for the residents. Thanks for all you have done for our loved ones.
Response from the owner
Thank you for taking the time to share such a thoughtful review. We’re truly grateful for the trust your family has placed in our team over the years. It means so much to hear that our leadership and staff were able to provide care and support during meaningful moments. Our team is dedicated to creating an environment rooted in dignity, respect, and compassion, and your kind words are a wonderful encouragement to all who serve our community each day.
Angelia
Response from the owner
Hey Angelia, Thank you for taking the time to share your experience. We value your feedback and look forward to seeing you again soon! We look forward to serving you many more times in the future! Thanks again and we look forward to seeing you again soon.
Arianna Roberts
I can’t say enough good things about this nursing home. The staff is absolutely wonderful — caring, patient, attentive, and genuinely compassionate toward every resident. From the nurses to the aides and office staff, everyone goes above and beyond to make families feel comfortable and loved ones feel safe and cared for. The environment is clean, welcoming, and full of positivity. You can truly tell the staff takes pride in what they do and treats residents like family.
Response from the owner
Thank you so much, Arianna, for your kind and generous words. We’re grateful you took the time to share your experience and recognize our team. Creating a welcoming, supportive environment and treating everyone with compassion and respect is something we take great pride in. Your feedback means a great deal to our staff, and we’ll be sure to share your appreciation with them.
Rachel Hooks
Please do not leave your loved ones here if you truly care about them. My nana and grandfather were at this facility almost 2 years. My nana had a fall and an ambulance was called however they never called us. Once she had received care at the hospital and stitches, she waited for 12 hours because no one had been notified she had been ever left the facility. She also suffered from severe dementia and did not have her phone on her. This happened a second time for a bad upper respiratory infection and again we were never notified. Fast forward to this weekend. My grandfather was not feeling well. He pressed the emergency button when he began to have chest pain. He then waited over an HOUR to receive any help from staff. An ambulance was called and again the only way we knew he went to the hospital was notification messages from UT Health of Tyler. Again, prices are high, over $6,000 a month for NEGLIGENT care. Please consider a different location for your loved ones during their time of need.
Response from the owner
Thank you for taking the time to share your feedback, Rachel. Our team works hard to provide customers with the best support possible and we apologize that this wasn’t your experience. We’d like to better understand what happened and how we can make things right, so please reach out to us at tyler@primroseretirement.com or +1 903-487-0416.
Danielle Balderas
Primrose is a beautiful home to be considered. The staff is great. Nurse Keshia is very helpful and caring.
Response from the owner
Dear Danielle, We are grateful and appreciate the time you took to leave your review. We appreciate your recognition and will do our best to keep up the great work!
