Peakview Assisted Living and Memory Care

Staff is attentive to my father's needs and is much better than his last location.

Beautiful facility, amazingly friendly staff. I feel good about my decision to move my mom to Peakview Memory Care. I always feel she is safe and taken care of.

Searching for an assisted living facility for a loved one is a stressful process, especially when you need a place that specializes in memory care. My advice to anyone currently beginning this process is to start it before you think you'll need it, and carefully evaluate any facility based on your needs and their qualifications. I can't speak to the general assisted living side of Peakview, but my experience with their memory care services was extremely frustrating and disappointing. If it wasn't for the fact that it would have been confusing and disorienting for my grandma, we would have moved her somewhere else. My mom and I decided on Peakview for my grandmother in November of 2020. This was not an ideal time to move her, as COVID procedures required quarantine and limited visitation, but her dementia had taken hold to the point where it just wasn't feasible to have her live by herself or with my mom anymore. Over the nearly three years that she lived there, we saw repeated director and staff turnover, which led to consistent issues with communication and the evaluation of my grandmother's health. Examples of this include: - When it was decided that my grandmother's stage of care needed to increase, meaning the cost of living would also increase, we were rarely notified that an evaluation of her care had even taken place. My mother was simply asked to sign documentation agreeing to an increase in the cost of room and board based on an increased level of care. Often, we would not see this level of care reflected in my grandmother's appearance or condition. It wasn't apparent that she was consistently receiving showers, items from my grandmother's laundry and from her room would go missing, and my mom often needed to provide care such as changing diapers, washing my grandma's hair, etc. - There were a couple of instances where Peakview would call my mother to let her know that my 94 year-old grandma had gotten "aggressive" to the point of striking another member of the community, or one of the staff members. This is something that can unfortunately happen with Alzheimer's/dementia patients. We were assured that this didn't mean we would have to pull her out of the facility, but they were required to inform us of the situation. We were not given any information about what led to these incidents, and we were not provided any written documentation that they had occurred. Even so, these were eventually used by Peakview as a driving reason to inform us that my grandma was not welcome back to the home following a hospital visit (due to infection) in August/September of 2023. Peakview sent a letter to my mother giving her 10 days to clear out all of my grandmother's belongings. I believe standard evictions, by the way, give a minimum of 30 days. This was an extraordinarily insensitive move, especially considering my grandma was subsequently entered into hospice and passed away at the beginning of September. Three years. My grandma was there for three years, and no one from Peakview even bothered reaching out to offer their condolences when she passed away. I don't believe this facility has any true insight on how to care for patients suffering from memory loss or how to support their families.

My dad was at Peakview for a little over a year. At the beginning, things kind of went as some past reviews stated: billing issues, short staffing, etc. Once the new management team started (about 7 or so months ago) everything got better. Billing issues were promptly taken care of, staff was always present and any minor issue that arose was addressed with great acumen. The facility is very clean and fresh and the food is really pretty darn good!! Unfortunately, my dad passed away recently, but the impact that both he made on the staff and they made on him was very evident. If you are thinking of moving your loved one to Peakview, do so. Things have changed there in a few short months and I was so very comfortable knowing my dad was cared for by the staff and his best interests were looked after. Thank you Peakview!

If you love your family members at all DO NOT place them at Peakview Assisted Living location in Aurora/Centennial CO. Too many reason to state how her care was neglected and caused her health to decline. The final straw was when she ended up in the ER and I was not notified by Peakview. I received a email from the hospital asking for a copay for her visit in E/R. Her neglect that caused her to be taken there was the fact that she was left to sit in her own souls pull ups. She had a highly contagious bowel infection and that ruined her health. She never returned to that facility after 3 years of neglect. Do your due diligence and know what you are getting your loved one into.