Pacifica Senior Living Peoria
About
Pacifica Senior Living Peoria is an assisted living community in Peoria, AZ. It has capacity for around 98 residents.
This overview is generated from the information we have on file for this community.
What we know
- Care type
- Assisted Living
- Location
- Peoria, AZ
- Capacity
- 98 residents
Phone
(623) 876-8300Location
Amenities
Ratings & Reviews
4.1
out of 5
Based on 51 reviews
Reviews (51)
Showing the 50 most recent of 51 reviews from Google
Jillene Lemke
We had a tour of the Cottages 2 days after Christmas. Alexandria, our tour guide, greeted us promptly at our tour time. She was knowledgeable and spent a long time answering all of our questions. The campus looked beautiful with all the fall colors. We toured 2 of the cottages and saw residents engaged in activities at both. All of the staff greeted us as we walked through. One of the residents allowed us to tour her room as the Cottages are currently fully booked. The room we visited was a private, not shared room. Although small, it was a nice room with a view of the courtyard. The campus is fully enclosed with fencing with secure / locked gates. The residents and staff all looked happy.
Response from the owner
Jillene, thank you for sharing these kind words with us about our community. It means the world to our team at Cottages at Peoria!
Kim Emery
Such a wonderful setting for our loved one to make her new home. Everything looks so homey & clean. Excited to start this new relationship with The Cottages. 😊
Response from the owner
Kim, thank you so much for sharing your experience with us! We appreciate you taking the time to leave us a positive review, we’re so happy to hear you’ve had a great experience at Cottages at Peoria.
john edward
We are extremely grateful with how well the staff at the Cottages take care of my mother. They communicate very well with any concerns and the experience has been very helpful for everyone. I highly recommend.
Response from the owner
John, thank you so much for sharing your experience with us! We appreciate you taking the time to leave us a positive review, we’re so happy to hear you’ve had a great experience at Cottages at Peoria.
Robin Phillips
I went to tour the place and the employees were friendly and the place was to very nice, it is set like a home base. Love it
Response from the owner
Thank you Robin for your positive recommendation of Cottages at Peoria! Our team is passionate about providing the best possible experience for all of our residents and their family members, and we are so glad to have achieved that today.
Kayler Russell
The staff seem nice at this place and it is very clean. I really did not like the director Erin. She was very a rude person, from our first meeting she was heartless and treated me like I had done something wrong. My family is going through a lot and Erins behavior just made it harder. Everyone else was wonderful and kind. Erin made the experience harder than it needed to be. Wasn’t helpful or kind. Edited after their response: Right I definitely agree it’s not possible to get along with everyone but as someone with customer service experience Erin did not exercise her ability to show her customer service. There was no reason for her to treat customers the way she did. I don’t need her to like me but I do expect her to have some respect and act accordingly in being respectful. Her rude behavior was not called for and she needs to keep her negativity at the door when dealing with customers. I shouldn’t have to experience her bad mood just because not everyone can get along.
Response from the owner
We are sorry if we did not meet your expectations 100%. Our professionally trained staff, including Erin work hard to provide our seniors with the best quality of life possible. We are glad to hear that you had a positive experience with the team and community under Erin's leadership. That said, it is impossible to get along with everyone that you meet. We wish you the best.