Pacifica Senior Living Ocala

UPDATE- it keeps getting worse. This week, the front door is broken to the whole facility. The emergency call system in the rooms is inoperable due to a computer issue so if your loved one falls no one will know because the call button DOES NOT WORK. This is so dangerous. Also, just yesterday, (june 27) the residents received a bowl of spicy chili and cornbread- nothing else- and this was called dinner. Most of the residents couldn't even eat it. Today was lunch meat wraps with no condiments and nothing else. How is this nutritious and when will there be improvements? I am appalled, disgusted, and begging my friends to get their parents out of this hell hole. Only giving 1 stars because the place is reasonably clean in the common areas. Otherwise, I've noticed the following after several visits to elderly friends and family members there- A purse with credit cards and a small bit of cash disappeared within a few days, and there have been a few pieces of jewelry missing as well. The rooms are barely cleaned, toilets noticeably dirty, trashcans rarely emptied in rooms till overflowing, nothing seems to be done without specific direction as if the housekeeping staff doesn't know how to clean a basic room. The facility purports to offer "nutritious" meals, but unless things like baloney sandwiches and congealed meats and vegetables are considered healthy these days there have been no meals served that appeared visually appealing or healthy. Also, if the resident can't make it for dinner, they are told the food is all gone and they are served a lunch meat sandwich at best. There is no monitoring of the comings and goings from outside, and some residents have learned all about door dash. Alcohol is ordered and consumed in such abundance that some inebriated residents have been observed crashing about in the common areas. Medications are dispensed haphazardly, and sometimes not at all. There appears to be no system after hours for determining whether a resident has fallen in their room until the morning staff comes in to check. My friend's mom was on the floor in the bathroom all night long with a broken hip. No one is ever accountable. When asked things like "Who cleaned this room last night" my friend was told that it was a Hippa violation to disclose that information. Somehow I think that is not the appropriate determination of what Hippa actually protects, but rather an attempt to keep a staff member from being called to account for not doing their job. Thankfully I guess many of the residents are in such mental decline that they are blissfully unaware of all the infractions and lack of care they are receiving. It is very frightening, and also sad that the ones who don't have family members checking on them probably get the worst care and no one even knows. I can't believe this place charges what they do- if I didn't know better I would swear this was a state run facility and that the reason it is so poor is because the residents are not paying. Definitely don't believe what you are shown during tours! Read the reviews.

Was given a tour of the facility. Clean, roomy, plenty of social programs. Dining room, spacious. Rooms, spacious.

Great tour! Cory was informative and very helpful!

We scheduled a tour with Cory. He was punctual and very warm upon meeting. We felt very comfortable to ask him any questions as they arose. Cory was extremely accommodating for us and when we left, we felt like we had a good understanding of the facility and what it would provide for my dad.