Overlook Village Assisted

Our mother moved to Overlook Village in late February. Prior to the move, she had been in her home for over 46 years. We could not be happier at how well mom is doing at her new home. The staff has made her feel incredibly welcomed and complimented her beautiful apartment. She was able to take many decorations, pictures, etc. from her prior home. Mom has enjoyed the delicious meals too. What a wonderful place - we are so happy we found this new home for mom.

Becky and the entire staff have been warm, accommodating, and professional. We are lucky to have this facility in the QC.

Over look is a great facility. My father enjoys living there and being involved in the activities. People are all nice and he has made new friends.

Addition: At the time Becky Hinton, Executive Director at Overlook Village, responded to me she placed a very large 5 star review of her experience at the place she works. Along with several pictures pushing the reviews down. In response to her "call me". We did call the place several times and not one person responded. I've already written a review on my experience. Unsure what can be said to us that will change our experience to this point. And her personal post tells me all we need to know. .....Original post: Our experience lacked greatly, before we were even able to learn anything about the facility. Which tells us a lot. We stopped by to see the Alzheimers unit and no one was there to talk to us or show us around. We offered to wait but was told the manager, Becky, was on a call and couldn’t meet with us that day. We left our information and never received a phone call. One of us was going to stop by again, on New Year’s Eve Day around noon. So, I called to let them know and asked if someone can show them around. We were informed that all management usually leave early on holidays and likely not able to meet with us. They double checked with the nursing manager who, at the time, was the only one left. She had already gone home. I said to the person who answered the call “well, isn’t it unusual that at least one manager isn’t on site at all times??! I mean is this normal?” The reply was “wellllll”. So, I left our name and number, again, and we have never received a call. I did have Beckys card with her cell phone and was told, through this site, that she responds to that but I didn’t hear anything back. The reason I decided to leave this review is a family friend said they stopped by then left their number and was waiting to hear back but hadn’t yet. After explaining our situation she is no longer interested. Be careful with this place. Stop by multiple times during activities, holidays, ask for management etc, etc. It does not feel trustworthy.

Cheeto is delightful. Wonderful space and staff.