Orchard at Brookhaven

Went to deliver food and on my way out the door didn't open. I was there for a while. Mind you the heater was blasting in this small area and is like a small room in the entrance. So I tried different ways to open the door until finally an African lady who apparently works the front desk but was m.i.a., came fussing because I was trying to get out. The lady was so rude I decided to share this with you. If I am a young person and in a public area and this lady was so rude to me, I can't imagine how she treats the older people behind closed doors. Yall better look out for your loves ones here.

My mother has been at The Orchard at Brookhaven for over two years now. We relocated her from another facility as her memory continued to decline and we didnt feel like her prior location was able to service her needs. While she has spent the last two years at The Orchard , she has had three different levels of care . Currently she is receiving the highest level of care as her needs have increased. The best decision we have made regarding her care was the relocation. The staff is great from the top down. It is a very trying position taking care of the memory impaired , but they seem to handle it with grace and compassion. Most every person I have come in contact with has done a great job with my mom and shows her the attention that she deserves. I would recommend The Orchard to anyone that has a loved one that requires memory care of any type as they are able to handle it all.

I had a relative at Orchard for several years and he received good care and attention. He was completely disinterested in the activities, no matter how hard we tried to involve him, but the calendar had so much live music and activity. I would recommend Orchard as a good community, particularly for folks with some memory loss.

I don’t necessarily write reviews this will be my first one that’s how serious I am. I wish it was something nice I could say this place staffing are extremely careless and rude! Memory care residents receive little to no care, money is being spent on facilities looks and not activities or residents well memory care residents sit in urine until the staffing shift is ending. The nurse Ruth sits in the office all day and does pop ins no real observation on the place or residents.