OAKMONT OF SAN ANTONIO HEIGHTS

This is an amazing place. The staff is incredibly caring and PATIENT. They truly care about your loved one and go out of the way to understand their needs. My mom was there in 2018 after suffering from an accident and was unable to go home. She stayed there about 10 months and when this year it was time to leave her house for good, Oakmont was our first (and really only) choice. They welcomed her back with open arms and have been attentive and helpful to her AND our family. I don't think you can do better than Oakmont.

Our family is so grateful for the care my grandma Virginia received at Oakmont of San Antonio Heights. Moving a family member into memory care is never an easy decision, but with her complex needs, we knew she required more support than we could give at home. Oakmont exceeded every expectation we had. The community is beautiful, clean, and comfortable, and the food always looked amazing. But what meant the most to us was the staff. Every person we interacted with treated our loved one with kindness, respect, and genuine compassion. It truly felt like they cared for her as if she were their own family. We never once doubted that she was safe, looked after, and cared for, all the way up to the day she passed. We want to thank the entire Oakmont team from the bottom of our hearts for giving her comfort, dignity, and love during such a difficult time for us.

As a resident of Oakmont Senior Living. I am very pleased with the office staff Mia Rendon. Following hours of work always ready to help with everything. I have a one bedroom that has lots of space. The past year have been delightful and a great experience dealing with a large staff with lots of responsibilities and yet very personable too all the residents. I am happy to be here and to work with all those in charge like Cheryl. Thank you to all of staff. Alice McGinty Harris

Today is New Years Eve. Two of my closest friends died this past year; the experience leaves me with many feelings, and I promised myself that I would attempt to convey my gratitude to the staff at Oakmont of San Antonio Heights before the close of 2024. The shock and rawness of losing people I love (husband and wife) was tolerable, softened and in some ways beautiful as I reflect on the genuine love given to my friend as he faced the challenges of losing his wife, his own terminal diagnosis and the upset of leaving his home of many years. In our initial visit, we toured the beautiful facility and its surroundings; we met with the Executive Director and the Director of Nursing who both spent a great deal of time with us. As luck would have it, there was one apartment available, and my friend decided to grab it. In a flash we were able to move him in (along with his cat) and I was able to return to my home confident that he was well cared for. A short 2 months later, I returned to spend the last weeks of my friend’s life with him. I am still amazed at how much genuine love and exemplary care he received. The dining staff (ALL the dining staff) knew his preferences, the laundry staff tended to his clothing meticulously (my friend was VERY particular) and the housekeeper kept his apartment tidy. The care team anticipated and managed his care and some even visited him when they had different assignments. On his final days, the staff (ALL the staff) visited him just to check in and let him know he was important. My dear friend died, not alone, but with his friends at his side, his cat in sight and a crew of angels that ensured he was comfortable and loved. I cannot say enough good things about Oakmont of San Antonio Heights – wishing we all receive such loving attention at the end of our journeys.

Loved it for the first few years as our Mom was more independent. Fast forward to now, 6 years later, and we are very disappointed in the level of care. And everything is a la carte and believe me they don't do anything extra they don't get paid for as our mother is needing additional check-in and hearing aid assistance as she's deaf in one ear and has trouble seating her hearing aid daily. There has been a lack of routine tasks like bed making and laundry in the recent months. Previous to that her apartment became unkempt and housekeeping was sorely lacking. We moved her apartment which Oakmont was very helpful in executing, I will say that. Overall, for the cost of living there, we would look elsewhere. The only reason we have chosen not to do that is because of her age and she has friends and is comfortable there, and we don't want to disrupt her emotional well-being, as change is difficult at that age.