Oakmont of Redwood City

Please understand that what Oakmont is selling you when you tour and what you are receiving are not even comparable. Yes, it’s a beautiful building and they would like to consider themselves a 5 star facility, they give 1 star care with inexperienced caregivers, 1 star food, and zero stars for the memory care activities. When you tour, if you inquire about the very many negative reviews, you will be told that it’s all from one person/family. This could not be further from the truth. We were the 3rd or 4th family to flee this awful facility with at least 6-8 more families following quickly behind us. I met two families this month alone desperate to move out due care. Feel free to contact me on another platform FB. I am happy to share our experience with you, as well as put you in touch with at least 5-6 other families that can verify our experiences have been horrible and suffered greatly at Oakmont. Plz know this when the tour guide tries to tell you otherwise. A recent reviewer (N) posted about a lovely tour that she had with the tour guide, which seems to be per her google reviews a habit of positive five stars on her tours, but never having a resident there. The tour guide will advertise the hair salon, manicure station, and massage section. No one works in these areas-NO ONE. Take into serious consideration the many negative and honest reviews posted by families who have had loved ones at this facility, suffered greatly and a tremendous cost. This would be an amazing facility for the show undercover boss where they come in and close down the facility due to what they see/hear going on. Inexperienced caregivers with no care experience -just McDonald’s type experience-most likely not what you’re looking for in terms of a caregiver. They speak negatively in Spanish about residents, families and private caregivers. The families that have good care here have to hire full-time private caregivers.Oakmont simply does not have enough staff to cover the residents or provide the care. Management refuses to commit to a staff ratio per resident. The staff they have (which is quite often agency staff since they don’t have enough employees) is too busy attempting to care for the residents to provide any actual mental or physical stimulation in terms of activities. So you will often find your resident with soiled clothing, missing articles of clothing, missing meals, missing medication’s, etc. You will also never received the truth from Staff about your loved one. The food in the memory care is frozen and microwaved yet they advertise 5 star food. My mother was here for 1 1/2 yrs, and her decline was significant due to being left on her own for hours on end with no sort of mental or physical stimulation. The staff place the residents in front of the television, while they tap away on their personal cell phones, ignoring them. They also do not report issues that legally need to be reported such as escaped residents, falls, etc. My mother and several others escaped. No reports made and families not notified. There is a reason that Oakmont of Redwood City does not have a wait list, nor their second floor open. It is because the care is so awful that people are moving their residents out within a very short time. Some have moved out in less than a week and some in a month. Those of us that stayed longer, wish we hadn’t. For our family there were two final straws. My mother is blind, and we had heard rumors of the staff locking residents in their rooms. It was the truth! The trauma that this caused her was extreme. Then the Covid outbreak which they were completely unable to contain due to having no protocol, no testing kits, no idea more than 3 years into Covid how to handle it, placing all of the residents, symptomatic, and asymptomatic next to each other in front of the tv. This resulted in almost all the staff, family members, and almost all of the residents with Covid. We have thankfully moved out our loved one, and we are so happy. She has mentally recovered from the damage done there Please choose somewhere else.

I wish I could give oakmont zero stars Unfortunately, that’s not an option so let me clarify that the one star review is for the facility because the building itself is beautiful. There is nothing else beautiful about this facility. The care is well below average and this is well represented by by the fact that they do not have a wait list, despite having two floors for memory care. We and so many other people have moved out because of the poor care. We found it incredibly frustrating that the staffing shortages were consistent, staff changeover was alarming and management, seemingly never present in the memory care. Management refuses to commit to a resident/staff ratio. They are consistently shorthanded and caregivers and requiring agency staff to provide care. The activities that were so heavily promised when we decided to move here never seemed to happen. Garden club, cooking club, walking club, arts, instead, the television became the sole source of entertainment. This was most definitely not what we signed up for, and not what we were promised in their advertisements. They seem to be attempting to silence those with their reviews who have honestly had a terrible experience there. They have been posting positive reviews that not only make zero sense, but are not true. Please learn from our mistakes in selecting this facility and choose somewhere else. Oakmont cannot keep their promises in terms of the care and you will be left not only greatly disappointed, but also add an incredible expense.

Clean, quiet upscale facility

Muy bien