Oak Park Arms

My partner's grandmother lives here, and he went to go visit her recently. She's been having such a great time and she has her own apartment and is able to have her own autonomy, and he was able to visit and they were able to lend him a space to stay for a few days. All in all, the staff are great, the environment's great, and there are community events and overall it's a very enriching space. Five stars.

I cannot walk but I get around on a stand up rollator. The OPA is accommodating with wide doors and ramps. And better still with the empathy of the residents.

My mother has been a resident of Oak Park Arms since about 2009. My decision to move her into a “senior facility” was at the onset of her dementia diagnosis. My thoughts at that time were, if her dementia progressed Oak Park Arms would be a place where she could receive the next level of care. That decision has turned out be one of the best decisions I could make for my mother. Since, 2009 until the present time, my mother transitioned very well to all the activities and it was a great pleasure to hear her talk about the social enjoyment she had after every activity. My mother enjoyed going to “Sit And Fit, educational classes about history, “Senior Prom” and playing Bingo, so much that she at some point decided to conduct the Bingo games every Sunday. For the last ten years, the senior social culture at Oak Park Arms, helped hold off the inevitable of her dementia diagnosis. Recently, as a result of COVID-19, and the safety of “shelter in place” for senior facilities her dementia has progressed, along with other illnesses that senior adults contract, not related to Covid-19. While it feels as though I have been blindslided, by the current events, I can once again say, that Oak Park Arms has been the best decision I have ever made. During the past two months, my customer service experience with each member of your staff has been difficult due my mother’s condition, however, a pleasant encouraging experience with each staff encounter. I won’t name names, because I would hate to forget any of them, however, from the Home Care Staff, the beautiful cleaning lady,, front desk staff, your office staff, each director, both the kitchen/restaurant director and those who bring my mother her breakfast and lunch, great understanding and attitude when asked to deliver her food to her table, because of walking difficulties, we have both always been met with a pleasant attitude, great suggestions, and collaborative attitude when talking about services for my mother. I write this testimonial because I believe that employees, while they get paid to perform a job, recognizing and encouraging employees always results in greater engagement on behalf of the employee. Employee engagement is when an employee feels valued for their contribution and in return will leverage discretionary efforts for their organization, leaders and customers. I also believe, while we are often quick to write a complaint, we should be just as quick to write words of recognition, when we receive exemplary service. While I am still trying to figure out what is the best level of care for my mother, I am confident that she is the best place to make that happen.