North River Health Campus

North River is an excellent facility. My mother had cancer surgery and was in this rehab facility for over a month. The nursing staff, Techs, housekeeping, and cafe/cook staff were all excellent as well as the management team. We are so glad we found this facility.

The campus is gorgeous and very well maintained and my mother absolutely loved the staff. Unfortunately that’s where the positive attributes stop. My mother was staying solely for physical therapy rehab after a surgery and when her discharge date came, we were both very excited. However, when I came to pick her up she was very confused, having hallucinations, and was clearly over medicated. More importantly, she was completely non weight bearing. She couldn’t stand, let alone walk, and was completely independent prior to this. When I called to voice my concerns about releasing her too early, I was told her insurance coverage had run out and that was why she was discharged, something that was NEVER communicated to me prior to her release. Their attitude was very cold and they told me I would have to take her to a hospital. Upon arrival to the hospital she was so over medicated that a rapid response was immediately called due to her extremely low blood pressure and oxygen saturation levels. After some discussion with her and hospital testing, it was revealed that not only had she sustained a fall at North River that was never disclosed, but she had also acquired a very nasty UTI while in their care. I truly don’t know what this facility did for my mother during her stay, because she’s now hospitalized and worse off than when she first arrived. To anyone thinking of sending a loved one here, don’t be fooled by the high reviews. The staff may be kind and the ground beautiful, but ultimately they are careless and medically unfit.

I am a traveling hygienist, and every time I visit this facility, the staff is incredibly accommodating and welcoming. They go above and beyond not only to support outside providers like myself, but—more importantly—to show genuine love, patience, and kindness to the residents. It’s clear this team truly cares, and it makes every visit a positive experience.

The staff is amazing. That went out of their way to assist my mother and I.