NEILLSVILLE RETIREMENT COMMUNITY

My dad was at Neillsville Retirement for several months before he passed. I cannot say enough about the care and concern all the staff had for him and assistance they gave my sister who lived nearby. Thank you!

Horrible place all around staffing Director corporate it all sucks Please find your loved ones a different home Where they will be actually takin care well

Horrible place. If you care about your loved one DO NOT send them here. Management is aweful the director lies and blames her staff for everything. My parents bathroom had feces on the toilet and the floor all the time. Also on the bed. Arthritis cream and eye drops were not administered as directed. Staff turnover rates are extremely high. This place is not equipped to handle anyone with dementia or who needs lots of care. Even though we were told they could.

I have lived at the Neillsville retirement home since May 2023 I have been been a nursing assistant myself for 34 years I feel very comfortable and cared for the employees are very kind and considerate they come as soon as we call, but we do understand if they are helping another person we will need to wait our turn. There is no assist living that has a one on one staff we do need to take care some of our own needs. I would recommend Neillsville retirement facility to other folks. I am very satisfied. Betty Schultz

Admittedly, my in-laws needed a lot of care, but this place seems chronically understaffed and unable to meet the needs of the people in the care of the facility. If I owned this place, I'd get this under control before it's too late. My in-laws were not the only ones who had to wait for normal daily services, toileting, room cleaning, showers, etc. Even bed times were delayed due to staffing. I would not recommend this facility to anyone who has a choice. Even if it's further away or more money, go somewhere else if you care about the senior adult you are about to put into a care facility. I'd say the current manager has a tough job to do, but her people skills and ability to keep a tense situation from escalating is not as professional as you'd like to see. When we first visited I didn't even know she was the manager. She did not dress as though she even worked there. She was working directly with the residents, which I appreciate, but again, being so short staffed that you have to work a position instead of doing the higher level work seems to be something you'd see in retail management, not in adult assisted living care. Again, the owners and senior management need to get staffing under control so they have the capacity to give these senior adults the care they need. My parents weren't in this facility, but my wife, and all the other siblings may not leave such a tactful review after the many episodes and run-ins we experienced while hers were there. If you are planning to visit/interview this place, Ask a whole bunch of questions about what they will and won't do as part of the services they provide, and be especially curious about how many people are on staff during the daytime and night time, and overnight hours. There are generally over 20 people housed there at any given time, and could be 24-ish when at capacity. It is not uncommon to leave 1 worker there over night to handle any sort of normal or emergency issue that comes up. There are generally young ladies who would not be able to lift someone up off the floor, or even have the training or ability to help a larger adult to the toilet. 1 person is not enough on that over night shift. My name is here and public for you to see. Money people will know me and my family. I'm not hiding. Ask me about our experience. My in-laws were not happy there, and no one else was happy with them being there. We have spoken to several other families that were unhappy with the care. Please just save yourself the pain and go somewhere else.