Neillsville Retirement Community
About
Neillsville Retirement Community is a premier senior living community in Wisconsin offering assisted living services designed to enhance independence while encouraging a lifestyle full of meaning and purpose. The community provides gracious apartment living with a variety of floor plans, featuring 24-hour professional staffing and personalized care tailored to individual resident needs.
Capacity
24 residents
Phone
(715) 743-6700Website
Visit websiteLocation
Amenities
Life & Activities
Ratings & Reviews
2.7
out of 5
Based on 7 reviews
Reviews (7)
Showing the 6 most recent of 7 reviews from Google
Darlene Kuehnel
My dad was at Neillsville Retirement for several months before he passed. I cannot say enough about the care and concern all the staff had for him and assistance they gave my sister who lived nearby. Thank you!
Peggy Mohr
Horrible place all around staffing Director corporate it all sucks Please find your loved ones a different home Where they will be actually takin care well
Response from the owner
Ms. Mohr, We're disappointed that you felt the need to leave another false review in an attempt to diminish our reputation in the local and surrounding community. Just a reminder - Google reviews are meant for customers (i.e. residents, family members, loved ones and/or those truly familiar with our services). While we can understand that you may be upset and/or frustrated regarding your departure from the community, Google's policies clarify that reviews left by former employees in an effort to defame that employer are considered to be in violation of its guidelines. -Neillsville Retirement Community
Cheryl Grade
Horrible place. If you care about your loved one DO NOT send them here. Management is aweful the director lies and blames her staff for everything. My parents bathroom had feces on the toilet and the floor all the time. Also on the bed. Arthritis cream and eye drops were not administered as directed. Staff turnover rates are extremely high. This place is not equipped to handle anyone with dementia or who needs lots of care. Even though we were told they could.
Response from the owner
Hello Cheryl, Your decision to make to fabricate a falsified review in an effort to damage our reputation in the community is disappointing to say the least. As mentioned in the response to your family member, while we’d to go into detail and provide additional details on some topics you bring up, but for the privacy and respect of the residents we can't/won't. That said, we’ll certainly respond where we are able to. Again, first and foremost, since despite us explaining this thoroughly with everyone, including all residents, Neillsville Retirement Community is an assisted living community, not a skilled nursing facility. We do everything we're able to in order to keep a resident home so they don't have to relocate as the aging process continues, and many are able to remain with us in the end with a variety of diagnoses, including some forms of dementia. However, even with our best efforts and supplementing with the assistance of home health and/or respite care, sometimes there comes a time when the care is above and beyond what we’re capable of. This isn't because of staffing, lack of training, etc., but due to the limitations of an assisted living community. In the unfortunate that this is the case, we're happy to assist in finding a more care appropriate alternative that can best meet the resident's care needs. The community has a great reputation in Neillsville and the surrounding communities that we serve, which is a sentiment shared by the general public, as well as, other local healthcare facilities and professionals. I’m sorry that we weren't able to make you and your loved ones happy. We sincerely felt we did everything we could. That said, we’d be more than happy to discuss this further if you’d wish. Please feel free to reach out to 1-800-367-1011. -Neillsville Retirement Community
Betty Schultz
I have lived at the Neillsville retirement home since May 2023 I have been been a nursing assistant myself for 34 years I feel very comfortable and cared for the employees are very kind and considerate they come as soon as we call, but we do understand if they are helping another person we will need to wait our turn. There is no assist living that has a one on one staff we do need to take care some of our own needs. I would recommend Neillsville retirement facility to other folks. I am very satisfied. Betty Schultz
Response from the owner
Thank you Betty!
Colyn Luchterhand
Admittedly, my in-laws needed a lot of care, but this place seems chronically understaffed and unable to meet the needs of the people in the care of the facility. If I owned this place, I'd get this under control before it's too late. My in-laws were not the only ones who had to wait for normal daily services, toileting, room cleaning, showers, etc. Even bed times were delayed due to staffing. I would not recommend this facility to anyone who has a choice. Even if it's further away or more money, go somewhere else if you care about the senior adult you are about to put into a care facility. I'd say the current manager has a tough job to do, but her people skills and ability to keep a tense situation from escalating is not as professional as you'd like to see. When we first visited I didn't even know she was the manager. She did not dress as though she even worked there. She was working directly with the residents, which I appreciate, but again, being so short staffed that you have to work a position instead of doing the higher level work seems to be something you'd see in retail management, not in adult assisted living care. Again, the owners and senior management need to get staffing under control so they have the capacity to give these senior adults the care they need. My parents weren't in this facility, but my wife, and all the other siblings may not leave such a tactful review after the many episodes and run-ins we experienced while hers were there. If you are planning to visit/interview this place, Ask a whole bunch of questions about what they will and won't do as part of the services they provide, and be especially curious about how many people are on staff during the daytime and night time, and overnight hours. There are generally over 20 people housed there at any given time, and could be 24-ish when at capacity. It is not uncommon to leave 1 worker there over night to handle any sort of normal or emergency issue that comes up. There are generally young ladies who would not be able to lift someone up off the floor, or even have the training or ability to help a larger adult to the toilet. 1 person is not enough on that over night shift. My name is here and public for you to see. Money people will know me and my family. I'm not hiding. Ask me about our experience. My in-laws were not happy there, and no one else was happy with them being there. We have spoken to several other families that were unhappy with the care. Please just save yourself the pain and go somewhere else.
Response from the owner
Hello Colyn, While we’d to go into detail and provide additional context on some topics you bring up, for the privacy of the residents we cannot. That said, we’ll certainly respond where we are able to. First and foremost, Neillsville Retirement Community is an assisted living community, not a skilled nursing facility. The community provides a variety of assisted living care services within a residential setting. These services are personalized for each residents specific care needs. This is done with a comprehensive assessment which is reviewed thoroughly with each resident and we're always happy to answer questions that they may have. While we do offer an extensive variety of services for our residents and do our best to allow them to remain in their home with us through end of life, with the assistance of home health and/or respite care, sometimes there comes a time when the care is above and beyond what we’re capable of. This isn't because of staffing, lack of training, etc., but due to the limitations of an assisted living community. In the unfortunate that this is the case, we're happy to assist in finding a more care appropriate alternative that can best meet the resident's care needs. The community has a great reputation in Neillsville and the surrounding communities that we serve, which is a sentiment shared by the general public, as well as, other local healthcare facilities and professionals. I’m sorry that we weren't able to make you and your loved ones happy. We sincerely felt we did everything we could. That said, we’d be more than happy to discuss this further if you’d wish. Please feel free to reach out to 1-800-367-1011. -Neillsville Retirement Community