Navion of New Bern

I really like the friendliness of this place...the activities director is doing a great job. She really makes this place fun. If my mom was alive this would be the place.the staff is great and they really work as a team.

The staff at Navion of New Bern are wonderful. They take great care of the residents. The facility is clean, doesn't smell bad, and improvements are constantly being made. I would have given 5 stars but there are a few processes that need to be improved to assure that tasks are done consistently and the best they can be done. The people in key leadership positions at this facility are relatively new and they are working to improve all aspects of care.

My 99-year-old father has lived at this facility for about two years. The current Navion owners took over management in January, 2025. Care was good before, but is excellent with Navion. All caregivers are loving, positive and competent. Nursing care is wonderful, which is a major concern since we need catheter care, which requires close monitoring. Costs are as reasonable as I could hope to find in eastern NC and the quality of life, I.e., dining, social/recreational is very good. My father is safe and well-cared for at Navion. We intentionally want others who may be considering living at Navion to know that we consider it to be a high-quality assisted living residential facility. My father says it is the best of the four in which he has lived, and he particularly likes the dining. We are extremely pleased for him to be at Navion. Even though I live about an hour away, I have easy access to the directors of the facility and of medical care. My only critical comment is that high-definition TV is not available with their antiquated satellite service, and network channels are limited to about 20-25 stations. Since older folks tend to have reduced vision (my Dad has macular degeneration) watch a good bit of TV it would seem that providing providing high-definition viewing and a wide range of channels would be a high priority quality-of-life issue. However, this is a corporate level short-coming, and it doesn’t reflect at all on the quality of care provided by the local staff, of whom we consider each and every individual to be just the best of the best. Thanks to all at Navion of New Bern!

Unprofessional staff