Muirwoods Memory Care

Lia W is a fantastic housekeeper at MuirWoods. She keeps everything sparkling and keeps everyone smiling.

The staff is caring and professional. Lia in housekeeping is always so helpful!

Coworkers are great!

There are 2 aspects of this facility, the care provided to the residents and the way the residents family is handled. As far as I can tell they do a very good job of providing compassionate and careful care for the residents. Dementia is a difficult condition to handle and the caregivers obviously know their business. The administrative, business and logistical aspects are a very different story. At one point they implemented a new laundry system which resulted in the immediate loss and mix up of every resident's clothing. When we moved my brother out nearly half of his clothes were missing and we had a number of items from other residents. They seem to have ongoing staff changes especially at the management level. The business and administrative director seem unwilling to return phone calls or emails and the front desk concierge appears to take detailed messages but they mostly never get delivered. Resident care is obviously paramount, but when the administrative issues manifest as missed communication and unanswered questions one has to wonder about how well the facility is actually being run.