Morningstar of Boulder

The care and attention to detail is substantially below expectations. The sales job and upfront promises are not consistent with the service provided in memory care. Non-existent management follow through on promises, multiple mistakes in medication delivery, staff that is more focused on their telephones than resident care, all make for a poor living experience for the resident.

After nearly a year in the memory care unit, I moved my loved one to a different facility. The fundamental problem is management. After finding my mom covered in feces, often left alone in her room during meals, no laundry done for weeks, medication mistakes, I tried multiple times to ask for help from the executive director and the memory care director. Even though they appeared to listen and show compassion during care plan meetings, there was absolutely no change in staff behavior and no follow up. The staff spend much of their time on their phones instead of caring to resident needs. I spent several nights with my mother and never received the wellness check we were promised. While very friendly, the memory care "director" has absolutely no qualifications and no understanding of dementia care. Christmas dinner consisted of a boxed meal with a dry turkey sandwich, a bag of chips and a prepackaged pudding cup. The sales and marketing personnel do an excellent job of selling a place of luxury style care that emanates safety and compassion. The reality is a facility motivated by profit at the expense of the dignity the residents deserve.

Do not put anyone you love in this place. The neglect and abuse my mother endured here was criminal.

We found Morningstar to be a wonderful caring and compassionate community for our mom. The entire staff welcomed her and us. Conor and his team provided exceptional care in all phases of short term care two years ago and then her final care needs for assisted living. They went the extra mile helping move back in within a week of our new plans with accurate and timely communication. Then the staff remembering her name; always with a gentle and loving touch. We were blessed to have her reside with this group of people. Thank you Conor and all the team.

My dad lived in Boulder for 30 years. He moved himself into Morningstar's memory care unit as dementia started to take hold. Morningstar is heavy on marketing and low on delivery of care. Visiting we'd find my dad naked and scared with poop around his unit. In some cases, it seemed he'd been left that way for days. Abandoned in his room my dad would miss meals. Though he could still walk, the manager Roccio wanted him drugged and confined to a wheel chair. Ultimately Morningstar required 24x7 care from a 3rd party for him, bringing the cost to a staggering $50k/month. Morningstar kicked him out with a one month notice. When I was moving his things out, I encountered the director, Conor. I stopped in front of him in the hall to speak about the horrible things he'd done to my father. He refused to stop and walked around me. Presumably Morningstar is some horrid private equity, profit driven beast. If you need similar services, I'd go somewhere smaller and more human. Don't believe the brochures of dancing old people and calendars of activities. None of it is real. The reality is drugs, wheelchairs and blank staring at a television. My dad is now in a five person care home run by a doctor. He's cared for, clothed and fed. That care home doesn't have salespeople or marketing brochures. It does have care, something Morningstar is unable and unwilling to provide.