Mission Home II
About
Mission Home Health of Contra Costa provides expert in-home nursing and therapy services with an unmatched customer service experience. Services include skilled nursing care, physical therapy, occupational therapy, speech therapy, home health aides, and medical social services.
Capacity
6 residents
Phone
(858) 569-4028Website
Visit websiteLocation
Amenities
Care Services
- Physical Therapy
- Hospice Support
- Behavioral Health
Ratings & Reviews
4.1
out of 5
Based on 51 reviews
Reviews (51)
Showing the 33 most recent of 51 reviews from Google
NANCY DREW
Response from the owner
Thank you for your feedback. We are sorry to see that your experience did not meet expectations. We are committed to providing excellent care and service, and we would welcome the opportunity to learn more about your concerns. Please contact our office so we can discuss your experience.
V. R.
Our family is deeply grateful for the exceptional care, compassion, and responsiveness provided by the hospice team. From the very first call, they moved quickly to get our loved one enrolled and ensured that every detail was handled with professionalism and kindness. The staff guided us through each step of the process, coordinated services seamlessly, and made what could have been an overwhelming experience much easier to navigate. Their communication was outstanding, and they consistently demonstrated genuine concern for both our loved one and our entire family. Every team member treated us with dignity, respect, and empathy. They anticipated our needs, answered questions promptly, and facilitated everything necessary to ensure comfort and peace of mind. Their dedication and support during such an important time exceeded all expectations. We wholeheartedly recommend this hospice organization to any family seeking compassionate, patient-centered care.
Response from the owner
Thank you so much for your kind and heartfelt words. We are truly honored to have supported your family during such an important time. Providing compassionate, responsive, and patient-centered care is at the heart of what we do, and it means so much to know our team helped bring comfort and peace of mind. Your recognition of their dedication, communication, and empathy will be shared with all. It was a privilege to walk alongside your family. Thank you for your trust and your recommendation.
Carolyn Bloxon
Tim K has been an absolute dream. He is incredibly passionate and patient. One of the best Physical Therapist in the county! He works hard to ensure the patient receives the best treatment. Mission health is so fortunate to have someone so caring and attentive. 10/10 would recommend!
Response from the owner
We are so happy to hear that you enjoyed your experience with us. We appreciate your kind words and thank you for taking the time to leave a review.
Tanya Bacon
It seemed like we would receive a lot of care. However, after the first week, it's completely disorganized with almost no communication with each other or with us. We cannot count on when they will show up, or if they will. I gave a second star because 1 or 2 of the HHAs were genuinely caring, knowledgeable, and helpful.
Response from the owner
We sincerely apologize for the frustration. Your feedback is incredibly important, and we’re actively working to improve to ensure that patients and their families receive the support they deserve.
Phyllis Levin
I had high hopes for the rehab. I was scheduled to receive from Mission healthcare. The first therapist that came to see me was terrific. But, then there was the second therapist and the third therapist. That is correct, I had three therapist and five visits. When you need Home health, I recommend you find a different company to work with.
Response from the owner
Thank you for sharing your experience. We strive to provide the best care and service to all our patients and their families. Your feedback is appreciated, and we will look into this issue.
