Millcroft Assisted Living
About
Millcroft Assisted Living is an assisted living and skilled nursing community in Newark, DE. It has capacity for around 36 residents.
This overview is generated from the information we have on file for this community.
What we know
- Care types
- Assisted Living, Skilled Nursing
- Location
- Newark, DE
- Capacity
- 36 residents
Phone
(302) 366-0160Website
Visit websiteLocation
Ratings & Reviews
4.2
out of 5
Based on 91 reviews
Reviews (91)
Showing the 50 most recent of 91 reviews from Google
Linda J VanSant-Stike
Sorry I am a little late. "Better late than never," as they say. My brother DRK was brought here a few weeks ago. I visited on a regular basis 2 times a week. I found Milcroft Rehab in Newark, DE. one of the nicest rehab facilities I have ever been in. Clean from the entrance all the way through the areas I viewed. I usually spent 3-4 hours. My brother wasn't the perfect patient, he didn't want to be there. However, he needed to be. From the receptionist, to the nurses station, to the doctors, nurses, and those who served in many other capacities, I woukd like to say, WELL DONE! You were attentive, helpful, friendly. I know no place is perfect. If he ever has to come back again, I will be right there rooting you all on. Remember kindness matters, it's always good to be thankful. THANK YOU MILCROFT REHABILITATION CENTER, YOU ARE APPRECIATED!
Response from the owner
Thank you, Linda, for sharing such a heartfelt review! We truly appreciate your kind words about the team at Encore at Parkside and the care and support provided to your brother. Your recognition of the staff’s attentiveness, kindness, and dedication means so much to everyone here. We are grateful for your support and appreciation.
Natalia Thompson
Great therapy team. Very caring nurses and staff. Love being outside on the patio in the sunshine.
Response from the owner
Thank you, Natalia, for sharing your wonderful feedback! We are so glad to hear that you have felt supported by our therapy team, nurses, and staff. It is also wonderful to know that you have enjoyed relaxing on the patio and spending time in the sunshine. Your kind words mean so much to everyone at Encore at Parkside. ⭐
Skyler Black
Update 7/21/26 Still received no call from any facility manager. I filed a report with the decision of long term care. They are helping to cover up the abuse at the facility. DO NOT TAKE YOUR FAIMLY TO THIS HELL HOLE Update 6/7/26 They asked me to call, I left my number for the facility district manager to call me. Its been a week and still nothing. They do not care about your loved ones. They are just trying to get the bad reviews removed. Edit- they are trying to delete and hide bad reviews across social media. This place os sick, they are trying to hide abuse and neglect of residents and rehab clients. Do not take your faimly here. My mom was in the rehab facility for only 5ish days. They shut off her call bell and ignored her. Shes unable to walk, they put her in an adult diaper. They left her in the soiled diaper for 12 hours at one point. They also kept shutting off and turning down her oxygen. They never did any of her blood work and in the five days she had 10 minutes of physical therapy. I went in to confront the workers after I found out. They were dismissive and some of them even laughed about it. One worker stood down the hall flipping me off. I had to call 911 to have an ambulance come get my mom out of the facility. This facility is absolutely trash and every worker in the rehab facility tonight and yesterday should be fired.
Response from the owner
Hi Skyler, Encore at Parkside takes concerns about resident care seriously. We cannot discuss individual care matters in a public forum, but we want to better understand your concerns and address them through the appropriate channels. Please contact our team directly at 302-366-0160 so we can follow up.
Lisa Schober
Our Mother moved in the Independent living and loved this place. Great activities, transportation availability and amazing staff. Sadly she passed away after 6 months. We (5 children) collectively cannot say enough GREAT things about this place and the staff. Engaged, polite and very helpful to whatever we needed. We highly recommend it!
Response from the owner
Lisa, we are deeply sorry for the loss of your mother. It was an honor to have her as part of our community, and we are grateful to know she enjoyed her time with us. Your kind words about our team, activities, and support mean so much. Thank you to you and your family for your trust and heartfelt recommendation.
Tracey F
Lack of attention to patient hygiene should get this place banned from ever caring for the elderly. My 92 year old father left by ambulance and was admitted to the hospital in critical condition with sepsis from a shamefully cared for foley catheter.
Response from the owner
Tracey, we’re sorry to hear about your concerns. Encore at Parkside takes feedback about resident care, hygiene, and family communication seriously, and we would like the opportunity to review this matter directly with you through the appropriate team. Please contact our administrator at (302) 366-0160 so we can better understand your concerns and address them appropriately.

