Merryvale Assisted Living

Horrible service and rude receptionist

Merryvale feels like home. The food is amazing. Merryvale has a great activity department that works with the community to give back.

My mother has been at Merryvale Assisted Living for almost three years, and the care she receives has been wonderful. The staff is attentive, kind, and truly cares about the residents. A special thank you to Davia, who is amazing with both care and communication. She always keeps our family informed and goes above and beyond to make sure my mom is comfortable and well taken care of. We’re very grateful to have found such a caring place for her. 💙

I have a sweet friend who was put here for memory care. Started off great and it continued to go gown hill. We kept complaining and was always promised things would get better! It got WORSE! Her hygiene has gone down hill, the staff is rude and they were using her hygiene supplies on other people!! Wanted to like this place but honestly it’s a joke of a nursing home.

After a complicated year of navigating care for both parents, I can say that Merryvale has mostly a caring staff and truly cares for the residents. There is no perfection in the highly complicated process of taking care of many residents with many different types of needs, however; it can be attempted with a smile, and that is what I have found here. When I have encountered an issue, it has been handled. I am not concerned with the greatest decor or the most advanced amenities. This facility is lovely, but I was more concerned with the staff. Many look for the newest and brightest building, but what I am most concerned with is that residents are respected, given grace, and feel that others genuinely care for them, and this is what I see here. My parents’ apartment is kept clean, they are able to have pets, they are able to make their place a home in most anyway they see fit. I feel the staff and administrators are very accessible, and they truly listen when there are concerns. If you are new to this process, know that it takes time to learn the intricacies of each person, so the staff tries to do this. The activities “ladies” have been wonderful. The staff always makes sure the residents know what is scheduled and what is going on each day and prompts those that need it. They greet residents and visitors by name, which I love. I have found less turnover with caregivers than I anticipated, so that has been great as well. Many of the administrative staff and head nurses have been in staff for years, which speaks volumes to me. I am highly involved in my parent’s care, and I always advise everyone else to do the same, but because of my involvement, I can say I can truly stand by my opinion here. I rarely give reviews and I never give glorified praise, so these are my true thoughts. Prayers and good thoughts to all who are having to make truly heart wrenching decisions about those that they love most!