MENTIS NEURO HEALTH

I’ve experienced multiple places over the last 10 months this is far and away the best place for post stroke recovery in my humble opinion the therapists care and want to see people improve and it’s shown by how many people I watch progressing from wheelchairs to walkers and then to canes this is by far one of the best if not the best bath of therapists I have encountered in my journey the nursing staff is of a quality level and my ultra picky eyes have not watched much if any “abuse” towards patients/residents

I would rate lower if possible. Avoid this place if possible. This is a 4 part comment! For 4 Major flags. 1. My father was a recent patient here. I hand delivered his medication to the nursing staff upon admission and was told they’d put it in his charts. I took pictures of all his medication prior to handing it over to the nurse. As a week or two passed by, the staff was having issues maintaining his blood pressure at a normal range, causing him to miss 5-6 days of PT. His blood pressure would stay above 180 and sometimes reach over 200. The staff finally decided to transport him to the hospital. My wife and I requested a print out of the medications he had been receiving since admission. We compared the list to the pictures of the medicine I personally dropped off and not only was he receiving an extremely low dosage of what I turned in but also, 4 medications were not being given to him. He was there as a stroke patient for approximately three weeks before being taken back to the hospital with a BP of 225. Thank god he didn’t have another medical incident or worse due to the lack of care and negligence of the staff at this location. 2. On the same day he was being transported to hospital, while awaiting on paramedics, I noticed a white pill on his nightstand. I asked my father what it was and why it was there. He stated a nurse on Saturday night dropped two of his pills under his bed and didn’t bother retrieving them. He stated she was well aware of the pills rolling under his bed. He then, the next morning, managed to retrieve one of the two pills with an assisted grabbing tool while sitting in a wheelchair. I immediately informed the head nurse, “Star”, about the incident and she completely dismissed me. She shrugged her shoulders and said “I can’t tell what that pill is” I said, oh really, not a problem.. I went on pill finder and within seconds figured out it was Metoprolol, one of my father’s BP medications. She made no attempt of charting the error for their records and ours. She walked off and I tossed the pill into the trash after taking a picture of the pill. 3. A few days before being transported to the hospital for high BP (blood pressure) I visited my father to see how his therapy was going. I arrived at approximately 9am where I located my father in a wheelchair waiting in the gym area for his 9am scheduled physical therapy. I, myself with my two eyes watched for over an hour on how the staff completely ignored my father. While we talked and hung out in-front of everyone, not one staff member ever came by to ask if he needed anything or that he would be seen shortly. In fact, my father waved his arms and attempted to get staffs attention 3-4 different times and was completely ignored. He also rolled himself over in his wheelchair to the double beam bar area, got up, and started exercising on his own without any supervision. not one staff member addressed him while doing so in their eye sight. My father is at risk of falling and slipping due to not having full function and strength in his left side from the stroke he suffered. At 10:40 we had “rounds” (scheduled for 10:30…bi weekly meeting with staff) and I addressed the issue. The supervisor for PT tried saying my dad was late, I said no he is punctual and I was there the entire hour and witnessed it for myself. My fathered told me this had happened to him on 3 separate occasions prior to this one. The physical therapist at this location take on 3-5 patients at a time and are never punctual. The physical therapists supervisor stated there was a schedule change on their end. I told him it takes 5 seconds for any staff member to have informed my father of the schedule change, instead of waisting his time and ignoring him for over an hour.

Fue una experiencia horrible , para resumir el paciente , fue dado de alta y no le enviaron los medicamentos a la farmacia pasó más de 24 horas sin medicamentos , Therapist were great but as far as upper management and communication with insurance not so good know your business before placing your love ones here, stay on top of things. Proper training of staff also plays a factor. When people trust you to give their love ones the help they need,at some point it has to be about caring, not about the money. The place has potential hopefully someone will help it come together.

Therapist were great but as far as upper management and communication with insurance not so good know your business before placing your love ones here, stay on top of things. Proper training of staff also plays a factor. When people trust you to give their love ones the help they need,at some point it has to be about caring, not about the money. The place has potential hopefully someone will help it come together.

Some of the staff were nice, but unfortunately there were more rude staff than kind ones. They rarely responded to the call button—my partner had to dry off with a dirty shirt after a shower because no one came, despite pressing the button multiple times. For the first couple of weeks, he was constantly given the wrong meals that didn’t match his restricted diet. He could only eat small bite-sized food and thickened liquids with no ice, yet they repeatedly brought him food he couldn’t eat along with ice. We had to raise havoc just to get the basics done correctly. I’m so relieved the nightmare of this place is finally over.