Mayfair House
About
Mayfair House is an assisted living community in Portsmouth, VA. It has capacity for around 55 residents.
This overview is generated from the information we have on file for this community.
What we know
- Care type
- Assisted Living
- Location
- Portsmouth, VA
- Capacity
- 55 residents
Phone
(757) 397-3411Location
Amenities
Ratings & Reviews
3.0
out of 5
Based on 6 reviews
Reviews (6)
Reviews from Google
Monique Knox
Executive Director, very nasty unprofessional rude. How can you work in customer service in your very nasty she needs some training on manners.
Laur G
Mayfair was a great Community a great option for assisted living. Awesome team, great location easy access. Staff were doing a wonderful activity when we arrived and they seemed very attentive. I see they have comparable reviews on other sites from other visitors which I would definitely agree with. Really enjoyed the layout of this building the Jack and Jill rooms are always nice to see great option. Thank you to everyone for making us feel so welcome.
Gregory “Greg” Lauterbach
They treat the old folks pretty bad in this place I wouldn't recommend send my parents here.
Willie Harris
I give this review solely because of some of the staff. One person in particular is VERY unprofessional. She sits in the office up in the front. When you ask her anything, it seems that you are bothering her. I could go on and on, but I won't, she's horrible. Just solely for her, I wouldn't recommend this place to anyone.
Response from the owner
Willie, Thank you for the feedback and opportunity to improve. We try to make Mayfair feel like home, so we apologize your experience fell short of that. As someone who has also gone through the difficult decision of placing a loved one in the care of others, I know how important it is to feel heard and welcomed by their caregivers. We have spoken with the employee in question and are working on ways to improve our customer service. We hope you and your's are well, as we really did cherish the time we got to spend with your family member. Thank you, Traci Goldman, owner-operator
Cindy T
Mayfair House is a wonderful assisted living facility. I cannot give enough accolades to the medical aides, nursing staff and management who took fantastic care of my aunt. Everyone treated her and the other residents like their own family. My aunt entered this facility with some medical challenges. However, the outstanding personnel went above and beyond in providing care and support to greatly improve her health and medical condition. A heartfelt thank you to all who work at Mayfair House!