Madison House

Live here a bit less than a year, staff is incredibly perceptive about needs and quick to figure out solutions. For example a week ago, I saw a staffer immediately respond to a fall, summon appropriate medical assistance from staff medical specialists … exactly what the situation needed.

No structure or real care whatsoever. My dad passed away at this facility last night. There was no care or concern from the staff they were just worried about moving on to other things and going back to break. The staff had no structure from day one. My family is very disappointed we fell for all the misinformation we received when we first came it was a terrible experience from start to finish.

I am so thankful for my brother's new home at Madison House! After touring other assisted living facilities, I felt comfortable and confident from the first time I set foot in Madison House. All of the staff are welcoming, communicative, helpful, and energetic. The atmosphere is warm, comforting, and homey. The layout is bright, airy, clean and spacious. I am excited and relieved to see my brother flourish as he embraces his new life and community at Madison House. I look forward to every visit.

I appreciate how friendly the staff and residents are. Staff recognize our whole family and go out of the way to make sure we are supported as we moved our parent in. They provided moving services and supported our requests. The one-bedroom apartment is spacious, larger than those we found at other facilities we considered. I really was pleased with the activity programming and options. There are no glaring, loud TVs (although there is a movie theater). It's peaceful. The campus is quite large with delightful walking trails. Billing and contract details are quite straightforward. We've experienced no issues. We iterated on the service plan several times. They were reasonable and willing to negotiate on several services based on our recommendations.

Mom is at MH with dementia, and the staff there does their best to care for her. With COVID it is difficult with the limitations that brings, but the staff I have met is compassionate and helpful and tries to support her in this challenging time. It's an older facility, but reasonably well maintained. I have met several nice residents who said they quite like staying there. Food is decent, location is good, a little off the beaten path.