Luther Oaks Inc.
About
Lutheran Life Communities operates Luther Oaks, a not-for-profit Life Plan Community in Bloomington, IL offering independent living, assisted living, memory support, skilled nursing, and rehabilitation services on a 37-acre campus with countryside views minutes from downtown. The organization has served older adults for more than 130 years with a faith-based mission inclusive of all faiths and backgrounds.
Capacity
58 residents
Phone
(309) 664-5940Website
Visit websiteLocation
Amenities
Life & Activities
Care Services
- Medication Management
- Memory Care
- Physical Therapy
- Housekeeping
- Behavioral Health
Ratings & Reviews
4.7
out of 5
Based on 38 reviews
Reviews (38)
Showing the 27 most recent of 38 reviews from Google
Catherine Goenne
Luther oaks in Bloomington Illinois on the surface appears to be a most welcoming warm establishment. Unfortunately this is all for show. Once they have your money and they will ask you for a lot of money they could care less whether you live or die. Concerns and problems fall on deaf ears. The food is grotesque, the supposed cleaning they do is subpar I can't figure out what it is they clean. You will be told anything they can think of lie upon lie in order to get their hands on your money once they have that anything you've been told goes out the window. They plead ignorance they make up rules that you're never told about until after the fact, then they do their best to make you feel like an idiot because you did not comply with said rules. I can assure you had they been made clear at the time of signing the check we would have gone elsewhere. There are several very nice care facilities in this area upon hindsight it would have been in our best interest to choose one of them.
Response from the owner
We are sincerely sorry to hear about your disappointing experience at Luther Oaks. Providing a warm and caring environment for our residents and their families is of utmost importance to us, and it is disheartening to learn that we fell short of your expectations. Please know that we take your concerns very seriously, and our team is actively working to address them. We understand the importance of effective communication and transparency, and we apologize for any confusion or frustration that may have arisen during your time with us. For more information on the steps we are taking to resolve your concerns, please reach out to our Executive Director, Phil Bachman at 309-557-8003 or email at phil.bachman@lulife.org.
Trent
Response from the owner
Thank you for the 5 stars! Is there anything or anyone in particular that you would like us to recognize?
Flora Foltz
Have friends living there who are very happy and pleased. Have transported residents through Faith in Action.
Response from the owner
Thank you, Flora, for you kind review of your experience with friends at Luther Oaks. - Luther Oaks
Annie Ventura
My father was one of first residents in memory support wing and had excellent care there. The staff was so caring and helpful. Would recommend Luther Oaks to anyone that is looking to downsize and not have the burden of maintaining a bigger home. The food is delicious and is served as if you are eating in a fine quality restaurant. Please check it out before making such a big decision as to where you want to live. You will Be happy there. Annie Ventura
Response from the owner
Thank you, Annie. What you describe in your thoughtful and kind review is exactly what Luther Oaks aspires to each day. Your affirmation of the true community you know here is sincerely appreciated. Continued thanks, - Luther Oaks
C. Diederich
Luther Oaks is an amazing community for independent living-independent apartments, assisted living, memory care and skilled care. Many activities, great food and friendly staff are just a few of the perks.
Response from the owner
Thank you for this kind review. We are truly blessed with an amazing community of people who truly care about their neighbors and friends. - Luther Oaks
