Lincoln Bickford Cottage L.L.C.

Watch your bill very closely, make sure everything is explained to you on Level of care and why your loved one is being charged for the level they are. I was charged for a Level 2 for 8 months for my spouse when he he was actually a level 1. I have asked repeatedly to speak to someone in the head office to meet with me and rectify this. I have gotten nothing but the run around and after paying thousands of dollars out of pocket they are threatening to turn my account over to collection. The only thing I owe is the last month because I am asking to come to an agreement on money owed me before I pay it. I paid on time for two years. Not a word from them other than we are looking into it.

My dad was in their "extra level" of memory care when he had a fall. I got a call from a concerned care giver four hours after his fall (not sure about that amount of time having requested documentation about his fall three times and been ignored or brushed off). I asked the caregiver to make sure he gets Tylenol, sees a nurse and please call me if the pain continues. I checked in the next day, 24 hours later not having heard a word from anyone, and was told by another caregiver that he was in horrible pain, and had to be held up to go to the bathroom, my dad used the bathroom independently before his fall. Upon getting there I asked them to call 911 where he was transported to the hospital and diagnosed with a fractured back and hip. So he layed there 36 hours screaming in pain with a fractured back and hip and I was contacted one time without even a suggestion to take him to the hospital until 36 hours after his fall. I had asked one of the many rotating directors and people in leadership what my dad gets for the $10,000 a month and she couldn't look me in the eye and formulate an answer. There were mulitple times when my dad lived there that I was concerned about things like his teeth not getting cleaned, the room being a mess, him never being out of his room or his chair; but the final level of negligence is infuriating. I can't say that the Bickford is to blame for my dad's fall (they won't provide any documentation of it) but I can say that letting a man sit there in that amount of pain for 36 hours, not being seen by a nurse or director is negligent.