Lilac Springs Assisted Living
About
Lilac Springs is a family-owned assisted living community in Lake Mills, Wisconsin that emphasizes personalized care and meaningful relationships. The community offers four levels of care tailored to individual resident needs, with 24-hour awake staff, medication management, and RN wellness checks.
Rooms & Floor Plans
Private Suite
Couple Suite
Capacity
24 residents
Phone
(920) 945-0040Website
Visit websiteLocation
Amenities
Life & Activities
Ratings & Reviews
4.1
out of 5
Based on 21 reviews
Reviews (21)
Showing the 9 most recent of 21 reviews from Google
Adele Cooper
It’s a very pretty building. Notice the dates on the reviews. Good reviews were for old owner and management. New owner and management team are VERY unprofessional. Undertrained staff, largely unfriendly. Should not be allowed to care for those with dementia. Don’t be fooled. This is not a good place for your loved ones.
Response from the owner
Thank you for taking the time to share your concerns. We understand how important it is for families to feel confident in the care their loved ones receive — especially when dementia support is involved. Since June 2025, Lilac Springs has been operating under new administration with a strong focus on staff training, professionalism, and compassionate, person-centered care. We take feedback seriously and are committed to maintaining a respectful, supportive environment for both residents and families. Providing safe and attentive dementia care is something we approach with intention and responsibility. If you would be willing to speak with us directly, we would welcome the opportunity to better understand your experience and address your concerns. — Lilac Springs Administration
Ashley Brotzman
Staff is very rude and disrespectful
Response from the owner
Thank you for sharing your feedback. We’re sorry to hear that this was your experience and we are sorry for the delay in responding. Respect and kindness are foundational to the care we strive to provide every day. Since June 2025, Lilac Springs has been operating under new administration with a renewed focus on communication, professionalism, and compassionate service for both residents and their families. We take concerns like this seriously and remain committed to fostering a respectful, supportive environment within our community. If you would be open to discussing your experience further, we would welcome the opportunity to connect directly. — Lilac Springs Administration
Gerald Mews
Alex Martin
Pixie Leigh