Libby Bortz Assisted Living Center

I recently moved my mom to this facility from another state. They have been completely amazing! From the start, they guided me through the process. They provided a checklist for all of the paperwork and answered all my questions throughout by always being available. They have since welcomed my mom and ensured she is part of the community! The activities they provide for the residents are fun and helpful for elderly. The food was mentioned in previous reviews. My family and I have eaten there several times with my mom and have enjoyed the food a great deal. It's providing well balanced and good flavored food. My mom loves the food. I would consider this facility if you are looking for a family centered community that is safe and clean with helpful and caring staff. I'm glad to be a part of the Libby Bortz Family.

I find Libby Bortz lacking in all areas. Upon entering the facility, you are greeted by the most unprofessional front desk staff, who are rude and unhelpful. In fact, one time, I asked to talk to someone in charge, and the front desk lady told me there was no available. She proceeded to escort me towards the door. I have asked several times to talk to someone in charge and never get a response or a callback. I’ve come to the conclusion that there is no one in charge. The nurses are nasty here and very unprofessional. They say they have 24-hour staff, but we found out there is no medical staff Friday-Monday. My grandmother went days without her medication because, according to them, she forgot to tell them she ran out (the medicine they were getting paid to provide). My grandmother has gone days without bathing, sometimes a week or more. Her room was not frequently clean. In fact, we wanted to complain to the state social worker, but my grandmother was too afraid of retaliation. My grandmother asked for help doing a few things, only for the staff to say no, that's not their job. The food is horrible. We have moved her since I would not put anybody I love at this facility. We need to better for are elders.