Lampasas Assisted Living
About
Lampasas Assisted Living is a pet-friendly senior community in Lampasas, TX, part of the SilverCare Living family since 2013. The facility provides four levels of customized, independent support with 24/7 on-site caregivers, restaurant-style dining, personalized cleaning services, and a packed calendar of activities.
Capacity
50 residents
Phone
(866) 304-6801Website
Visit websiteLocation
Amenities
Life & Activities
Ratings & Reviews
4.6
out of 5
Based on 54 reviews
Reviews (54)
Showing the 48 most recent of 54 reviews from Google
beau wingo
Very nice place for folks. The building is newer and is kept clean. What is important is the staff are super nice and helpful. I have toured several Assisted Living facilities (ALF) in Lampasas and San Antonio and they all physically seem comparable, but I cant imagine any other staff being as good as they are here at Lampasas ALF.
Tina McWilliams
If your loved one requires medical care, this is not the place for you. They do not have a nurse, RN or LPN on site. They are not educated on pain management or end of life care. Our loved one fell 7 times in one day. She fell multiple falls while there. The call light in her room did not work, the only light that worked was in the bathroom and It took up to 20 to 30 minutes to respond. Our Mother was in severe pain and they would not medicate her! We were so afraid to leave her alone that a family member stayed with her and witnessed the lack of care. They, at the beginning, stated that she could elevate to a higher level of care while being here. This did not happen. As a nurse, I am appalled of the care she DID NOT get while she was there. At night there were only two staff members in the building! Do your homework. They are not honest about the care they provide.
Response from the owner
Tina, we are truly sorry to hear that your family is left with these concerns. We understand how emotional and difficult it is when a loved one is experiencing health challenges, and we never want any family to feel unheard. Because we respect every resident's privacy, we cannot discuss the details of an individual's care in a public forum. However, we take concerns regarding response times, communication, and quality of care very seriously. We are committed to providing compassionate care that meets each resident's assessed needs while complying with all state regulations governing assisted living communities. We would appreciate the opportunity to speak with you directly to better understand your experience and address your concerns. Please contact our Executive Director at your earliest convenience so we can discuss this with you personally. We value feedback from residents and families, as it helps us continually improve the care and service we provide.
Evan Stubbs
The ladies, and men, at Lampasas assisted living have been very kind and caring and attentive to my mother over the last two years and I have been very pleased with my decision of placement. The facility has been clean and well kept, and they have done a nice job of decorating for holidays and special events. They have been compassionate and caring and I appreciate the way they treat the residents from everything I’ve seen. I have been by at all hours of the day and night, weekdays and weekends, and I have seen nothing of concern. They have been very helpful in a difficult situation and I am very appreciative.
Response from the owner
Thank you for your kind words and for trusting us with your mother’s care. We are so happy to hear that you’ve had a positive experience with our team and community. Your support and appreciation truly mean a lot to us.
Sara Sims
THIS IS A HORRIBLE PLACE. MY SWEET MOTHER SUFFERED UNDER THEIR CARE. PLEASE, DO YOUR RESEARCH. PROTECT THE ELDERLY. The meals are not gourmet, they do not clean the rooms the call button doesn't work. They stole items from my mom's room when she was in the hospital toliet paper,paper towel and her personal towels/hand towels,then blame residents. THEY HAVE ZERO PATIENCE WITH YOUR LOVED ONES. I speak with truth, I witnessed behaviors from the staff of all levels THEY withheld her medication. They ALWAYS HAD AN EXCUSE. Several people need to be investigated by the State of Texas. The building is a nice place. THE MANAGEMENT NOT SO MUCH. They appear nice at first that changes quickly. My mom stayed less than a month,they charged HER for month #2 , a person needs to give a 30 day written notice or you are charged another month DEAD/OR ALIVE. This is NOT A Great place to be. PLEASE PLEASE CHECK ON YOUR FAMILY....
Response from the owner
Thank you for taking the time to share your concerns. We are saddened to read your review, as the experience you described does not reflect the standards of care, compassion, and respect we work hard to provide to our residents every day. The well being and dignity of those in our care is something we take extremely seriously. We understand how emotional situations involving loved ones can be, and while there may have been misunderstandings regarding certain circumstances and community policies, we never want any family to feel unheard or unsupported. Our team is committed to providing attentive care and maintaining open communication with residents and families. We would appreciate the opportunity to speak with you directly to better understand and thoroughly review your concerns.
Cathy Garcia
Response from the owner
Thank for your 5-star review!
