LAKE VIEW TERRACE MEMORY CARE RESIDENCE

This is the BEST place for memory care in AZ. The ED Pamela has put so much effort into making this facility what it is, and the entire staff works so hard to make it a great place for their residents. They are continuously providing free education for the community, their staff, caregivers, and family members, which really shows their commitment to providing excellent care and raising awareness for all things memory care. It is always perfectly clean, the staff is warm and inviting, and the residents are treated like family.

This community is one of the most attractive and inviting communities I have been to.I have toured this Community. It is being newly remodeled top to bottom. The staff were friendly as they enjoyed acraft project together. This place has a very comfortable caring feeling.

I don't where to start with this place. I only agreed to one star because I have to. The facility is horrible and very close to neglect. The only way they are still open is because it's a memory care facility and the clients aren't mentally capable of defending themselves. My grandmother was in this facility and was attacked by another resident. It is dirty, and unsanitary. A few staff members I can speak positively about, Paula and Juice and Britney were nice and caring. My grandmother misses them. But that's it. It's a prison for elderly and depressing to say the least. Definitely overpriced for the services rendered. If looking for a place for your loved ones go elsewhere. If you don't care about their happiness then by all means go here.

My grandmother was moved to this faculty less than a year ago. At first, we were glad to have her in a place where she was safe. She had been living alone and had definite signs of dementia and concerns for her safety. They advertised activities and trips for entertainment purposes so we thought it would be good for her. She is very active despite her memory issues. She paid extra to have her own room because she likes her privacy, and it would be easier for her to adjust. This did not stop people from rummaging thru her room and taking items. The shared bathroom was disgusting as well as the bathroom in the visiting area has sticky floors from urine. When i brought it to the attention of a staff member, they told me that was the night shifts job and walked away. It was too early in the day to have happened that day, so who knows how often it actually gets cleaned. Her medication was always out and took forever to refill. Makes you wonder where it went..... They say they offer activities, but they do not. It is simply a place that my grandmother was rotting away. My grandmother was assaulted by another resident who was drunk and had come into the room in the middle of the night. Bruising on her arms and traumatized by the event, the staff tried brushing it under the rug and simply said, " it was under investigation." After that, the office manager became difficult for my mother to work with. Intentionally messing up her billing so she would then receive an eviction notice after several attempts to pay the balance, she then brushed her off and blamed corporate. I would never put my loved one in this facility. It is not a good place. It was not impressive from the beginning, but it was ok enough compared to her living alone. Havasu could definitely use more options as far as long-term care facilities.

This is only day 2 of having my mom here. From the very beginning of us doing the paperwork to having mom here at Lake View Terrace everyone here is so wonderful and compassionate. I know my mom will love it here. It’s been a year now since my mom came here.. All the caregivers are wonderful with every patient/resident, they show a great amount of care and love. I visit everyday for the past year, so I do know what wonderful people work here. From management to caregivers I would give them 10 stars if I could!! 100% satisfied!!