Ivy Park at Laguna Creek

Very welcoming

I found the staff and management to be absolutely amazing, the facility is wonderful and inclusive and I am constantly kept up to date about everything from the menu to extra activities. Everyone treats my mother wonderful and she is happy ( most important). I’m so happy with Ivy Park at Laguna Creek, I might be putting in my reservation soon.

Very disappointed was bold faced lied to by Carin supposedly the main supervisor for fir cottage memory care my moms birthday is today that’s besides the point the point is she lied my moms birthday is sick today she’s a diabetic but today she’s achy with a soar throat I sent over throat lozenges and jello she didn’t get up for breakfast that’s why I sent jello so I’m on the phone with and they bring her a hamburger fries milk coke and two pieces of cake for lunch little miss liar tells me my mom ordered this straight up lie when I tell she didn’t not she continues to try to shove her lie down my throat mind you I’ve been on the phone most of the morning besides nobody orders two pieces of cake they are aware she’s a diabetic she arrive a yr ago she was 167 in October she was 207 we put her by doctors orders on a heart smart diet two week ago she was 190 Saturday she was 196 and to be lied to that’s she asked for this when she absolutely did not I’m angry I am not stupid they are poisoning her they have been told many times to stop this crap so I am forced to have the issue investigated I will not be lied to by them when it comes to my mother so you go there please keep an eye out for your loved ones because we all know no one orders 2 prices of cake for one meal

This facility provides exceptional care, kindness, and professionalism. It can feel scary to trust other people with your loved ones however, The experience at Ivy Park Laguna Creek has been a beautiful blessing. Caring staff, cleanliness, fun activities and the many small ways they foster community all throughout the day for the residents has made it a place for my loved one is blooming at and we are incredibly grateful. Thank you. Shout out to the superb nursing team, staff, and everyone there who shows up and makes it feel like a place you can call home.

I can only speak about the staff, as we didn’t get to move in. My dad needed extra care, that the memory care could not provide. Heather was absolutely amazing, even hugged me, after knowing that I had to put my dog down. Shamari texted me once a week just to check on me and my family and Karan and Marisa came to the hospital to see my dad in person. What an amazing group of people. I toured the place and it was beautiful. Plenty of room, if your parent has memory issues, starting to decline, wondering this is the place for them. If they need a little extra help, have tubes, you need a different place. They can’t accommodate that. It’s not them, believe me. They would if they could, it’s what there licensed by the state to handle. Take my word, if my dad’s health had not declined he would have been there. They were amazing. At the end of the tour, they even gave me three great tasty cookies. If you have doubts about your parents, for there care. At least take a tour. You won’t regret it. In my career, I meet a lot of people, crazy, funny, sad, depressed. I help everyone I come across, not because it’s my job because it’s a calling. And the people I met, I believe it is there calling, to help the elderly.