Ivy Park at Cathedral Hill
About
Ivy Park at Cathedral Hill is a premier senior living community in San Francisco's Cathedral Hill neighborhood offering assisted living and memory care services. The community provides personalized, 24/7 care with engaging programs, beautiful surroundings, and world-class dining, blending urban sophistication with community charm.
Rooms & Floor Plans
studio
bright, spacious apartment homes
one-bedroom
bright, spacious apartment homes
Capacity
210 residents
Phone
(415) 921-1552Website
Visit websiteLocation
Amenities
Ratings & Reviews
4.1
out of 5
Based on 36 reviews
Reviews (36)
Showing the 35 most recent of 36 reviews from Google
Maureen
Csre Staff are wonderful. But the price is high, nearly as much as rent. I'm in a wheelchair, need to have help getting into and up from bed. And I wear diapers. They're g ood. My only problem is sometimes long wait for them to respomd.
Response from the owner
Hi Maureen, Thank you for your honest feedback. We’re glad to hear you feel well cared for by our team — that means a lot. We also understand that waiting for assistance can be frustrating, especially when it involves mobility and personal care. Timely response is very important to us, and your comment is helpful as we continue working to improve consistency and support. We appreciate you sharing your experience at Ivy Park.
R S Dong
Ivy Park is a wonderful place for many retirees. Lots of amenities and services. Menus, which I did not try, appear to be very good. I did not stay actually stay at this location so cannot comment on the room accomodations. Staff was excellent. As an independent living senior, I feel that the prices were a bit high, as I do not need as much help as residents who need much more attention and services to get around. I also eat a moderate amount of food to maintain my weight, so I wil not benefit from the amount of food available to the residents who are not on a weight control diet. My comments are not as positive because of my situation which is different from most other seniors who need a lot of support. Roger Dong, an 82 year old, mobile senior.
Response from the owner
Thank you, Roger, for taking the time to share your perspective and kind words about our team and amenities. We appreciate your thoughtful feedback and understand that every individual’s needs and lifestyle are unique. Our goal is to offer a range of services and dining options to support residents with varying levels of independence and care. We’re glad you had a positive experience with our team and hope you’ll visit us again in the future.
K Hayes
Before my sister’s passing, The Ivy at Cathedral Hill helped protect quality of life for both me and my sister in her final months. My sister was at the Ivy for much of the last year of her life as an Assisted Living resident then in the Evergreen with Laura and her staff. I don’t know how to thank all of them for giving us those extra months together.
Response from the owner
Dear K, Thank you so much for sharing your heartfelt words. We are truly honored that you entrusted us with your sister’s care during such an important time. It means so much to know that our team was able to provide comfort and support, and that you were able to share those meaningful months together. We will be sure to pass along your gratitude to Laura and the whole team. Our thoughts are with you and your family.
Steve c
Beautiful facility and good care but be prepared for lack of financial transparency and potential major upside billing surprises. I was told studio would be $7692 and to expect about (estimate) $300 per month in care charges. I allowed in my mind for somewhat higher care (because it was an estimate) but the bill was $13,914, automatically withdrawn, with no detail or explanation (still no explanation after I inquired). I gave up & moved my sister to another facility. Maybe my case was an exception but it was shocking and the lack of explanation is hard to excuse. Thanks
Response from the owner
Dear Steve, Thank you for sharing your feedback. We understand how important clarity and transparency are when it comes to billing, and I am very sorry that this was not your experience. Our goal is always to provide families with clear, detailed information regarding costs and care charges, and I regret that we fell short in your case. I would welcome the opportunity to speak with you directly and review the details so we can provide the explanation you expect. Please feel free to reach me at 415-921-1552. Sincerely, Chris Schuster Regional Operations Specialist
Natasha Vianna
Response from the owner
Hi Natasha, we really appreciate your positive review! Thank you!
