Ivy Park at Burbank

I am a resident of this facility and of late it's been somewhat difficult living here. It's short of staff and management is unsympathetic to my needs, such as needing to go to the doctor for an emergency and being denied. Then finding out another resident was allowed to go to a doctor's appointment on an off day. This place is all about getting more money out of you and without any...,.. thing in return. The lastest disappointment is being told I was signed up for an activity a day before it was to take place and then at the last minute it was given to another favorite member of the community. How can one plan for anything when being lied to on a regular basis. I feel I'm being discriminated against and I have expressed this to management and I also have tried to get ahold of the supervisor of this facility to try and get some support. Supervisor is unavailable and won't return my phone calls. I want to continue to live here but it's difficult .... reluctantly, I am adding to my difficulty with Ivy Park Burbank. I had an appointment with my doctor early today. I let the assisted living director who handles care for the residents know about my appointment a few days ago and at that time she was telling me the caregivers would be informed about my doctor's appointment. I again yesterday did a follow-up with the assisted living director reminding her of my upcoming appointment and again she said she had informed the caregivers and they would help me in a timely manner with getting me ready for my appointment. Well today, nobody here in the facility knew about my appointment with the doctor. The caregivers that helped me didn't know my routine in the morning. I had to train them with regards to my care which I feel is unacceptable. I'm concerned about the lack of training because I don't want to be injured. Then unfortunately I still have issues with activities as I'm still being discriminated against with regards to the outings. There is a gentleman here that I helped to get a power wheelchair as he couldn't get the wheelchair on his own through his insurance. I was able to get him in touch with the medical supply company I used to get my chair. Long story short he obtained a wheelchair. All of a sudden the activities director started offering most of the activities to this person I helped with the wheelchair stating that I was going to all the outings before this person had a wheelchair and now he gets most of the outings because management feels he has been deprived from activities. I look at it a different way, it would have been nice if management had thanked me for helping another member of the community, instead of black listing me for outings. I will say things were getting better with the activities for a while but now it looks like the resident that I helped will get to choose which outings he would like first and then I could pick what's left which I feel is a form of discrimination. I even had a two meetings with management trying to make outings a little more fair with choosing activities. What resulted from the two meetings was supposedly I was bullying the gentleman trying to get the outings for myself and from now on the activities director will be involved with who gets to go on certain activities. While this is going on, guess what . no driver for our bus and we only had a driver for doctors appointments and outings for two months in 2025. This is why I told the manager that meetings over doctors appointments and outings wasn't necessary until we had a driver. The manager disagreed with me and set up a third meeting with the resident I helped with the wheelchair, along with myself and another resident. I show up for the meeting but management forgot about the meeting. I feel I'm taking abuse for no reason and am being played with. The dining here has a big issue along with not having enough caregivers and caregivers that are trained properly. Everyone here pays a lot of money and it would be nice if we all could get a fair shake

I recently toured Ivy Park and had a wonderful experience. The community has a warm and welcoming atmosphere, and the team was very knowledgeable and helpful. I appreciated learning more about the services and support they provide for seniors and their families. Thank you Mia, for taking the time to show me around!