Ivy Park at Alta Loma

Finding the right place for my Mom was difficult. I am so happy she is here. She tells me all the time everyone is so nice, she loves the food and most of all her room. I feel so blessed to have my Mom in the wonderful place. Thank you so much Ivy.

Negligence Led to Tragedy I am beyond devastated and outraged by the utter disregard for safety protocols at this establishment. My father, a vulnerable elderly man, contracted COVID-19 and tragically passed away after visiting your facility. It was evident that staff and management did not take basic precautions seriously—mask-wearing was inconsistent, social distancing was non-existent, and sanitization was clearly inadequate. Despite clear guidelines and the ongoing public health crisis, your reckless behavior and neglect of fundamental safety measures directly contributed to my family's loss. This level of carelessness is unacceptable, and I implore others to avoid this place at all costs. No one else should have to endure the heartbreak and loss that we have suffered. CDC guidelines : “ As part of the guidance, CDC provides active recommendations on core prevention steps and strategies: Staying up to date with vaccination to protect people against serious illness, hospitalization, and death. This includes flu, COVID-19, and RSV if eligible. Practicing good hygiene by covering coughs and sneezes, washing or sanitizing hands often, and cleaning frequently touched surfaces. Taking steps for cleaner air, such as bringing in more fresh outside air, purifying indoor air, or gathering outdoors.When people get sick with a respiratory virus, the updated guidance recommends that they stay home and away from others. For people with COVID-19 and influenza, treatment is available and can lessen symptoms and lower the risk of severe illness. The recommendations suggest returning to normal activities when, for at least 24 hours, symptoms are improving overall, and if a fever was present, it has been gone without use of a fever-reducing medication. Once people resume normal activities, they are encouraged to take additional prevention strategies for the next 5 days to curb disease spread, such as taking more steps for cleaner air, enhancing hygiene practices, wearing a well-fitting mask, keeping a distance from others, and/or getting tested for respiratory viruses. Enhanced precautions are especially important to protect those most at risk for severe illness, including those over 65 and people with weakened immune systems. CDC’s updated guidance reflects how the circumstances around COVID-19 in particular have changed. While it remains a threat, today it is far less likely to cause severe illness because of widespread immunity and improved tools to prevent and treat the disease. Importantly, states and countries that have already adjusted recommended isolation times have not seen increased hospitalizations or deaths related to COVID-19. While every respiratory virus does not act the same, adopting a unified approach to limiting disease spread makes recommendations easier to follow and thus more likely to be adopted and does not rely on individuals to test for illness, a practice that data indicates is uneven.“The bottom line is that when people follow these actionable recommendations to avoid getting sick, and to protect themselves and others if they do get sick, it will help limit the spread of respiratory viruses, and that will mean fewer people who experience severe illness,” National Center for Immunization and Respiratory Diseases Director Dr. Demetre Daskalakis said. “That includes taking enhanced precautions that can help protect people who are at higher risk for getting seriously ill.”The updated guidance also includes specific sections with additional considerations for people who are at higher risk of severe illness from respiratory viruses, including people who are immunocompromised, people with disabilities, people who are or were recently pregnant, young children, and older adults. Respiratory viruses remain a public health threat. CDC will continue to focus efforts on ensuring the public has the information and tools to lower their risk or respiratory illness by protecting themselves, families, and communities.“ The executive director does not follow up to date protocols like she states.

Amber is THE shinning star in the Reminiscences area at Sunrise. Her heart pours into the residents and their families too; she definitely has found her calling! Her energy is light-hearted and fun. She is knowledgable about her work environment and motivated to provide only the best for Sunrise's elderly! I take pride in knowing that my 100year old Granddad is well cared for by Amber.

Amber is the best and very involved in the care. She is great in communication! Highly recommend and appreciate Sunrise for all they do!

Within moments of receiving a tour of Sunrise Alta Loma, from the Director of Sales, we knew that this was the perfect place for our loved one. We put our name down on the wait list immediately. We were thrilled when move in day came and the entire Sunrise team was helping us and making us feel welcome to the Sunrise family. When we had to leave our family member for the first time at the end of the day, the Executive Director stepped in to spend time with them. The Executive Director and the entire team made our family member feel welcome, safe, and a part of the Sunrise family. My family member is very well taken care of by her Designated Care Manager, who over sees the day to day care of them. The daily care and activities of each resident is reported and logged by the Assisted Living Coordinator. This has come in really handy due to the disease my loved one has of memory loss. They cannot remember what they did on a day to day basis or when the last time they were given a shower. By logging these activities, we are able to reassure our family member that they indeed have been taken care of. The Resident Care Director and the Wellness Team are very thorough about the well being of all the residents. The also assist the residents with their doctors visits, take very accurate notes, and pass on all information pertaining to the visit. They are also on top of all the residents medications and make sure they are distributed in a timely manner every single day! The Activities and Volunteer Coordinator always has fun and interesting activities planned for the residents. These could be anything from flower arranging to walking groups to art classes to cooking classes to bingo and more! They also love to involve the families when possible by hosting holiday parties, Sunday brunches, and festivals. As for the food, the Dining Services Team not only gives the residents a lot of options to choose from on a daily basis, but the food is just outstanding! They make all different types of dishes from American to European to Mexican etc. The Dining Services Team also takes requests from the family and residents of different dishes they miss or just really like. Down the road, at some point, my family member will have to move into memory care. We know they will be very well taken care of by the Reminisce Team when they do have to move there. Talk about top care and one of the best memory care teams ever! In the end, my loved one is in the best care at Sunrise Alta Loma and we cannot thank the entire team enough for all that they do not only for their residents, but the families of the residents too. I fully trust Sunrise Alta Loma to take the best care of my loved one for the remainder of their life. Thank you Sunrise Alta Loma! You all are truly the best senior care team out there!!