Hilltop Springs Senior Living

Best decision I ever made was moving my loved one out of this facility! They ran out of their medications so many times and even Administered medications they shouldn’t have been taking, Not just once but multiple times!! You absolutely have to micromanage the facility just to get the basic services completed Laundry wasn’t being done. Food quality went from good to terrible. Billing statements are not transparent. The amount of citations they have been issued by state licensing is insane for facility that has been open for less than two years. It sure is a shiny pretty package on the outside, but the problems they have inside go on and on. I’d say as an independent living facility it’s got the bells and whistles…. As soon as you need any type of assisted or memory care, I’d run for the door!

I DO NOT RECOMMEND THIS FACILITY UNLESS YOU ARE GOOD WITH MICRO MANAGING THE CAREGIVERS AND MED TECHS WHO CANT SEEM TO GET IT TOGETHER. My husband was one of the first people in this new facility. He has been there for about a year+ now. I have had nothing but problems. My husbands medicines have run out, not giving him the correct meds, not giving him his meds at all. I have turned them into the State twice. I could certainly file another claim for messing up his meds. Again. My husband is coherent. The people up in memory care are having the same medication issues, but they can’t advocate for themselves, so you better be prepared to have to double check everything! When I called and turned them into the state the first time, I was one of 5 other complaints levied against them. They have a huge turn over in staff. My husband has gone hours with no one checking on him. The nice, shiny things on the inside, is where the good about this facility ends. Management lacks the necessary experience and will do everything they can to avoid you when you do have an issue. I have had problems with them billing our long term healthcare company. My absolute biggest complaint is the caregiving and medication dispensing. Don’t even get me started on dining/food at this facility. Ugh.

The place is terrible for my grandmother. The staff and especially the boss (Kayla I think?) and how she treats the staff is heard by residence and it's really concerning. I can't wait to get my grandma out of there as she seems to be deteriorating at a faster pace with all the unnecessary drama. My hope is that whoever owns the building find a different director that is kind and knows what he/she is doing

The facility is under-staffed and the patients are over-medicated. This is a bad business model!