Hillhaven Assisted Living Nursing & Rehabilitation

Not a bad place but I would say stay to yourself do your work and mind your business . Patients are good Chris Hr is my favorite. Adon is cool and admin

My Wife went to Sterling Care in Adelphi for Physical Therapy and Wellness. I would Highly Recommend this facility. All of the Staff were friendly and professional. The facility is very clean. The staff is very responsive to your needs. The Food was also very good. The Physical Therapists are very knowledgeable and caring. The Therapy room and equipment are top notch.

I am writing this review to share my deeply concerning experience with this rehabilitation facility regarding the care of my father. During his stay, the conditions were unacceptable. His bed sheets were often dirty and appeared unchanged, and the overall cleanliness of the facility did not meet basic standards of care. Even more troubling was the lack of responsiveness from staff. On multiple occasions, his calls for assistance using the call bell were ignored. The most serious issue occurred when my father experienced ongoing abdominal pain for several days. Despite clear signs that something was wrong, his condition was not properly addressed by the staff. I ultimately had to call 911 myself to ensure he received immediate medical attention. At the hospital, we learned that he had approximately 750 ml of urine retained in his bladder, requiring urgent intervention and catheterization. This situation could have been prevented with proper monitoring and timely care. This experience was not only distressing but also dangerous. Patients in rehabilitation facilities are vulnerable and depend on staff for attentive, compassionate, and competent care. Unfortunately, that standard was not met here. I strongly urge the administration to reevaluate their patient care protocols, staffing responsiveness, and sanitation practices. Families deserve to trust that their loved ones are safe, heard, and properly cared for. I would not recommend this facility based on our experience.

Hillhaven lives up to it's name. I have been a resident here in assisted living since March 2025. I am 88 years old and though I don't have too many meds in my system I still need a lot of help. I'm very grateful for the chance to live here and be comfortable and be cared for and never worry about being cared for and not only that but people go out of their way. I need to mention the staff, Norma and Jennifer right now just go out of their way to do extra things for me. I feel really comfy and respected here.