Heritage Pointe Assisted Living
About
Heritage Pointe is a senior living community in West Omaha, NE offering assisted living, memory care, and respite/recovery care services. The community features specialized programs including Snapshots™ for mild cognitive impairment and Portraits® for dementia care, with 90 life enrichment activities weekly and personalized care plans developed collaboratively with residents and families.
Rooms & Floor Plans
Studio
One-bedroom apartment
Two-bedroom apartment
Capacity
128 residents
Phone
(402) 614-5222Website
Visit websiteLocation
Amenities
Life & Activities
Ratings & Reviews
3.9
out of 5
Based on 30 reviews
Reviews (30)
Showing the 4 most recent of 30 reviews from Google
J Smith
My mother lived at Heritage until she passed away. Even after her death, they required us to pay for another 30 days. Apparently, death does not end the bill at Heritage. We had already paid thousands of dollars to hold her room during several rehabilitation stays. Since Heritage insisted on charging us for another month, we took our time going through her belongings. Before we could finish, their maintenance staff entered the room and began painting and cleaning around her things, even though we were still paying for the space. I also had to call several times to submit the 30 day notice because no one returned my calls. When I finally reached someone, I received little sympathy. Their focus remained firmly on collecting another month of fees. Charging a grieving family for 30 days after a resident dies is cold enough. Entering the room and beginning turnover work before her belongings were removed, while still charging us for that room, made their priorities painfully clear.
Response from the owner
Our heartfelt condolences to you and your family. We failed you in several ways—the difficulty reaching someone, the lack of compassion from our team, and the timing of our turnover work while you were grieving and still paying for the space. This behavior doesn't reflect who we aim to be and how we want to serve our families. We'd like to talk with you about what happened and how we can do better. Please contact us at 402-614-5222.
Kyle Rankin
I work closely with Kyle C. in maintenance and also most of the staff. Kyle has been fantastic to work with. It has been a great relationship and everyone is always friendly and courteous.
Response from the owner
Hi, Kyle. We appreciate the rating, and are glad we could provide you with a positive experience!
Rosann Wattonville
Heritage was a compassionate, caring, Home for my mother, Claire.
Response from the owner
Hi, Rosann. Thanks for taking the time to share your positive experience. We truly appreciate it!
norene Jacobs
I love it!
Response from the owner
Hi, Norene. Thank you so much for rating your experience with us so highly!
