Heritage at Irene Woods

Very nice clean facility and the sales lady Tabitha is the best !

I moved a family member a year ago from her home in Missouri to Heritage at Irene Woods, a Senior Living Community in Collierville, TN. This 5 star rating deserves to be a 10 as this is an exceptional place to live. Every employee from the first day greeted us with genuine kindness, sincerity, and respect, and that has never changed. Heritage provides a wide variety of weekly activities and many opportunities to visit museums, enjoy ball games, flower gardens, and restaurants. Personal needs are met such as being able to go shopping and take care of banking needs. The employees and residences quickly become friends and family. On any day you can walk in the lobby and hear friends chatting and making plans. Inclusion is a big part of this family. The in house restaurant is top notch providing a wide variety of tasty and healthy cuisine. They have the best desserts! On the first day my sister-in-law balked upon entering the doors at Heritage, which was expected. It was the fine dining experience that immediately eased her tension, and she has been happy there ever since. There is satisfaction knowing one can go from Independent Living, to Assisted, then on to Memory Care if needed. This is truly a special place as the employees make it happen. Again, this five star rating should be a 10.

We recently toured the Heritage at Irene Woods in Memphis, Tennessee as a part of our search for future accommodations that involved both assisted living and memory care provisions. In so doing, we primarily focused upon the state of the facilities and the institution’s activity programs that are available to persons residing in these two areas. Consequently, we were pleased with choice and condition of the residents’ quarters, the one and two bedroom units for assisted living and the studio and the semi-private, one bedroom units for memory care. Most cases seemed reasonable and efficient in their architectural layout except that closet space in the memory care units was rather minimal. We were also impressed with variety of spaces provided for individual and communal use in the assisted living quarters, the dining and bistro areas, theater, library, game room, gym, etc. We were most impressed, however, with the activities programs for both assisted living, and in particular, memory care. A wide range of possible choices were available and several group events were scheduled for each day. The memory care unit’s events appeared to be well organized and quite active, as well as, consistently therapeutic for the residents’ needs. Another impressive situation that we witnessed was the relationship between the residents and various staff members that we observed. The staff was well informed and welcoming to everyone involved and the residents appeared to reciprocate correspondingly. We were hosted on our tour by Ms. Shannan Rhodes, the Director of Marketing and Sales, and while she was more likely involved in external matters related to the facility rather than internal ones, she knew the name of every resident that we encountered and had some personal item to share in her brief conversations with them. As a result, this experience visiting the Heritage at Irene Woods has produced a highly favorable impression with us and will most likely influence us to make a deposit to secure a place for us in our near future.