Hemsley House Assisted Living & Memory Care at University Park

I would only recommend this facility if your loved one has no care needs and just requires a home with food and activities provided. My mom enjoyed living here until her care increased and there is a HUGE lack of staffing (though I was assured they could accommodate her needs). She often would not receive a response to her call button for 30-60 minutes (often never!), staff was frustrated and rude when called upon, medications were administered incorrectly, she was not changed or taken to the bathroom in a timely manner, the head nurse, Tanya, was rude and condescending, and even staff complained often that there were not enough staff to meet the needs of residents. If I had not been present, my mom may never have received meals on some days to her room. I had to be present 24 hours a day to oversee her care in her final weeks. There was a failure to provide basic attention, compassion, and professionalism.

Lack of Care - inexperienced and insufficiently trained. Don't claim to be a "Memory Care" facility when you really want to be an "Assisted Living" with a locked door for memory care. Thank God that we had Hospice!!!

My grandfather lived here for over a year and during that time it was nothing but issues and neglect. His toe nails were so long that they hurt him in his shoes and he couldn't put on underwear. His fingernails were also falling out. I told HIS LEAD NURSE about this and asked her to please check on him, if nothing else to just make sure hes safe, because again, his fingernails were FALLING OUT. She told me " he's good enough to drive, so he's good enough to take care of his own body". My grandfather was 86 years old and had limited mobility, dementia, heart failure, couldn't stand up and breath properly at the same time. But he was expected to deal with his own medical issues causing his nails to FALL OUT, and feet that he couldn't reach that were hurting him. I had to go all the way to the top of the food chain and cry to her on the phone to get someone to look in on him about the nails falling out. They also told me they wouldn't take care of his feet, and we had to pay 60$ for an outside service to cut his toe nails. When we already had to pay 3k a month out of pocket for him to live there. On another incident I came to his apartment to find his bed, soaked in pee down to the floor. The mattress, the box spring, the floor were all completely soaked, so this had obviously been going on for a long time. His couch was also soaked.Hiss pants , that he was not wearing were also soaked and laying on the floor. He also had a full container of pee sitting next to him in his room and his depends was soaked I ran and asked a member of his team to do something about this, and her solution was to dump out the pee container, but left the bed, and moved the pants that we're soaked o the middle of the floor. Making them a tripping hazard as well as a hygiene hazard. I went and found someone else to help me because this didn't resolve the situation at all, and was told, again "oh, your grandfather does his own chores." When, again, he can barely stand up and breath at the same time, has dementia, so things like hygiene go out the window, and he was surrounded with hygiene hazards. In both situations, I had to go basically to the top of the food chain and cry to someone to get anyone to help my grandfather. He also had many falls that went unreported to any member of his family, including myself, who was his medical power of attorney and first point of contact.he was allowed to sit in his depends long enough that it ate a hole in his bottom and got infected. I would show up and he had bruises, and then I would find out something happened, sometimes a week or more after it happened. The day he died, they overdosed him on sedatives left all alone falling out of his wheelchair in the middle of nowhere in the building, and was left drowning on his own fluids and snot. Do not send your loved ones here its absolutely a nightmare. This place is the reason he died when he did