Harmony at Falls Run

Apparently you must have sufficient residents to not need a new one. It was a CLUSTER F! I tried making an appointment online TWICE for Independent Living,, got texts saying someone would be in touch. No one was. I called and left a message and Tameeka called back and said she never got our requests?? We made an appointment for today at 11. She said she had an appointment at 10, but if she was not available, she'd had the Executive Director start our tour. When we arrived we were redirected to Inga, who took us to the LOCKED MEMORY CARE UNIT??? When I told her we were there for Independent Living, she took us back to the lobby.. At 1125, I'm assuming it was Tameeka came out of the meeting room with 2 people and said Hi, but then went back to the other 2 people. My mother insisted on leaving. There's not even a way in your system to email a live person about all of this!

Alisa, the sales director, has provided amazing service. She is kind, and thorough, and shared wonderful views of resident life at Harmony at Falls Run. Thank you so much!!!

Moved my parents in Harmony at Falls Run, and throughout the whole process the staff was phenomenal and welcoming. Alisa Hilliard (sales) and Justin Thomson (Executive Director) not only made the whole business side of the transition run smoothly, but their compassion and understanding in the face of the stresses and inherent grief that comes with such a huge life transition for my parents meant so much to my whole family. The staff across the board, from executives to food and assistants have been wonderfully welcoming and available to my parents, and I have had open communication with them in order to assure my parents receive the best care. The facility is beautiful, food is great, and atmosphere is one that invites engagement to live into each day with joy and purpose. We are so grateful that my parents are a part of a fun, joy-filled community.