Hampton Manor of Woodhaven

The workers at Hampton drop My mom she was really hurt she had a brain bleed and a broken clavicle they said she was left on the floor when she wasn’t they lie to us also not allowing my daughter to see her grandma the only way she could see her if I brought my my mom Outside and I was not going to this is wrong and Hampton will be getting in lots of trouble for this I do not recommend this place at all they don’t take good care of you.

Rude staff horrible management I wouldn’t dare send my love one to this facility

This place is very nice inside and out esthetically but the care is really poor. The rotation of staff entering, being fired or leaving is pretty nuts! I realize this industries has a lot of this, but they recently fired the facilities manager and the marketing manager as well. I'm not sure what is going on here, but they seriously need to focus on the care of residents. The staff is extremely slow to react to calls for assistance. Heck, I had to pick a resident off of the floor because their wife was in the hallway and didn't know what to do. She just kept pointing at him on the floor. It is a hard enough decision to put a loved one into one of these facilities, do yourself a favor and avoid the poor care here and look elsewhere.

Responding to your response: Your Executive Director told me on the phone when he was upset with my wife, "Maybe I will throw your mother out without waiting the 30 days." As stated before, your staff was very nice, but your E.D. took his hurt feelings out on my mother. Not to mention, he told me I should get my wife "inline." After looking at several facilities, I made the decision to go with the Memory Care unit at Hampton Manor of Woodhaven. The staff was always nice, but my mom simply didn't get cared for the way I would have expected her to be. She was sent to the hospital 3 times in 3 weeks, left in a Geri-Chair for 24 hours and days at a time and supposedly given a skin assessment but had a pressure sore pad on her butt from the hospital 7 days after being taken in. BE AWARE, this facility has no licensed staff members (no RNs or LPNs) as it is considered a non-skilled facility. I brought up the care concerns to the Executive Director who got upset with my verbiage and told me he would talk to the staff. He called me a few days later and we got into a heated argument with him stating he would just throw my mother out without having to wait the 30 days. Sure enough, he did. The facility sent my mother to the hospital for a UTI and while i was with my mother in the ER they called stating they would not allow her back into the facility. The Executive Director told me they couldn't care for my mother the way I had expected and if he did, he would have to send me a bill for $25,000-$30,000 a month. He also said I should "get my wife inline" because she swore at him and he said she was disrespectful (the real reason he threw my mother out, IMO). As stated, the staff is very friendly, but management and the care provided is not where it should be. I absolutely cannot recommend this facility.