Habersham Manor, LLC
About
Habersham Manor, LLC is an assisted living community in Savannah, GA. It has capacity for around 72 residents.
This overview is generated from the information we have on file for this community.
What we know
- Care type
- Assisted Living
- Location
- Savannah, GA
- Capacity
- 72 residents
Phone
(912) 352-0070Website
Visit websiteLocation
Amenities
Ratings & Reviews
4.2
out of 5
Based on 5 reviews
Reviews (5)
Reviews from Google
ethan makely
Response from the owner
Thank you for taking the time to rate your experience with Habersham Manor, Ethan! We're thrilled to see your experience with our community and care team have exceeded your expectations.
Greg Brundage
Response from the owner
Thank you, Greg! We appreciate you giving us such high marks! If there's something in particular or a specific member of our team that made an especially positive impact on your experience, we would love to know! Thank you for taking the time to rate our community.
Dicarra Alexander
We are deeply disappointed with Habersham Memory Care Facility. As immediate family living out of state, we depended fully on them to provide the care they promised for our grandmother. They failed to properly prepare for her arrival. They told us her prescriptions from Guardian Pharmacy had not arrived, which meant she would have been left without her necessary medications until Monday. Instead of ensuring her medications were in place, they sent her to the hospital for medication and evaluation. Later, they refused to accept her back, stating they did not know the extent of her dementia and felt her behaviors were not safe. However, earlier that same week she had a virtual assessment with Habersham staff, was classified as a Level 3 resident with an increased care cost, and an admission date was scheduled. Our family provided all documentation that was requested. We believe Habersham failed to do their due diligence before accepting her, which led to this situation. As a result, our grandmother, who has dementia, was left in a hospital hallway for days without being admitted, while we were out of state trying to urgently find another facility. This was an extremely stressful and heartbreaking experience for our family. We trusted Habersham to care for a vulnerable loved one, and our experience was that they were unprepared and unwilling to follow through on the care they had agreed to provide.
Response from the owner
Hi, Dicarra. We understand how difficult and stressful these transitions can be for families, especially when supporting a loved one from out of state. Our community's top priority is the safety and well-being of all individuals in our care as well as our dedicated staff. To ensure we can safely provide the level of support promised, our standard protocol includes a comprehensive review of all medical documentation and a thorough in-person assessment upon arrival. Occasionally, if a person presents an immediate safety concern or medical needs upon arrival that differ from what was previously documented, we must follow strict protocols, which can include a transfer for professional medical evaluation. This is crucial to ensure that any individual is stabilized and receives the appropriate level of care they require. Habersham Manor is committed to delivering the highest quality of care and takes your feedback and concerns seriously. Due to resident privacy regulations, we cannot discuss specific details in a public review forum, but we do invite you to give us a call at 912-352-0070 so we can have a conversation regarding your grandmother's care.
Anslee Harris
Such a wonderful place!! Fantastic staff, definitely recommend!
Response from the owner
Thank you, Anslee! We're thrilled to see you are so pleased with our community. Your kind words and recommendation are the highest compliment we could receive!
Lily French
Response from the owner
Thank you for the 5 star rating, Lily! We so appreciate you giving our community such high marks.
