Grossmont Gardens Senior Living

Young white girl at the front desk has no idea of the lay out on this place hire better staff!!!!!

A few months ago, my 94-year-old mother-in-law decided on her own to sell her house and move into Grossmont Gardens Senior Living. My wife and I had almost no involvement in that decision. We were, of course, concerned that the change would be difficult and that she would be disappointed by her new living arrangement. What a relief! Moving to Grossmont Gardens has been the happiest decision she could have made. She loves it. She has made many new friends and spends hours every day socializing. Her one-bedroom apartment is perfect for her. She is largely blind and requires some assistance to move about the beautiful grounds. The staff provides that assistance daily, and supports all her other needs well. Beyond that, we needed some modifications made to her apartment to support her vision deficit, including much brighter lighting, augmented entry hall lighting, and voice-activated heating and cooling. Facilities head Marsha and customer contact Gemma worked together to help solve all our problems quickly and effectively. We could not be happier about the decision my MIL made to move to Grossmont Gardens!

Negligent

They took great care of my mom while she was there. The staff really cared about the patients . I also liked all the activities they had there

I waited 2 years to send this review to ensure it wasn’t purely emotional. I still stand by this. Things were O.K. while my mom and dad were in independent living for 4 months and they fit their model of the kind of residents they are equipped to handle. When my mom’s health status changed, they had to be separated. My dad was moved to assisted living and mom to their "skilled nursing" (Health Care Center), paying more than double. We thought Grossmont Gardens had the most to offer & where we could keep our parents together because of the multiple living situations, BUT this is NOT the case. Elderly Couples get separated. It will be difficult work moving them, emotionally exhausting to all involved, and it will COST. In general, GG is Not the place if: -Have 2 parents with declining health, maybe at different stages, and want to keep them together -Don’t want their last level of care to be an impersonal environment with no privacy -Have Kaiser (even though it is next door, still doesn’t work) -Kaiser cannot come to their “skilled nursing” (Health Care Center) -Want more personalized care included. -Management is unempathetic, not proactive. There is no real vested interest in residents' success in their care journey. No orientation/education/guidance for families navigating this difficult time & during the intake process. GG “Skilled Nursing” (or Health Care Center) is NOT the place: -*Skilled nursing is not really skilled. Their brochure claims therapies and special activities, it’s really tv and meals in a room. Their medicare PT is an assistant and only 1 person. -For a lot of $$, my mom was sharing a room with 3 beds and getting none of the therapy. They tried selling us a separate “ incontinence package” for an extra $350 a month on top of the thousands we were paying.. Isn’t that WHY she’s in skilled nursing? That wasn’t included?? -Constant Rotation of staff were unaware where my mom’s items belonged or where her dirty laundry should go. They just wanted to get through their shift with no issues. My sister and I were stressing over doing laundry or purchasing my mom more clothing. Her clothes not coming back from some massive laundry center even with identification clearly on them. Your mom’s blanket will end up on other people’s beds. We left GG without 2 of her blankets and we don’t want them now anyways after being used. -No weekly communication set up with family. That’s a special request. -We also started having complaints about my dad trying to walk on his own to see my mom. It was a huge inconvenience to them. My dad sometimes waited hours to get back to his apartment right across the way. No help. My sister & I felt we did entirely WAY too much filling in the spaces that the system doesn’t fill, while we still were paying SO much and had our OWN jobs, and while navigating the minefield of the medical system. We were constantly worried about my mom in one place and my dad in a completely separate place with all their little, but significant separate issues. We did not feel like it was being completely handled. For less $ than Grossmont Gardens, a residential care home turned out to be a MUCH better option for them to be together in a private room, get more personal care, more meaningful interactions, and people more invested to handle all the little things. At Grossmont, my dad was also very lonely in his assisted living apartment without my mom. Now if one passes away before the other, at least they won’t be all alone, they have 5 other residents and relationships with 4 close nurses.