Glen Park at Long Beach

I’m a new resident here and so far I have not seen or found anything unusual or negative. The admitting process was very smooth the administrator personally handled my intake which was very thoughtful as it took longer than anticipated to travel to get here. The food is good and actually has flavor, the rooms are clean and comfortable with your own bathroom in each room / wheelchair accessibility available They have plenty of activities and free WiFi though depending on what room you’re in determines signal quality. I’m going to try and find a solution to this issue besides eating up my own data every day. The caregivers and other staff really seem to care. Of course time will reveal everything,but so far I feel I made a great choice when choosing GlenPark@ LB. I truly believe that it’s a great place to bring a family member who needs more care than you know how to give. Plenty of activities everyday and field trips around town. As I get to know the staff better I will give them their props in my next review maybe after 90 days This review has not been updated in a while as I’m going on 2 years living here in July; truth be told, my decision to move to Glen Park was one of the best life decisions I have ever made. Yes there are occasional hiccups in the day to day operations but it can all be worked out as long as the resident realizes they are getting much more considering all the services that are received. If you want to set up a family member here to live you would be making a good decision. Trust and believe that I would have found some other place to live if I wasn’t getting so much out of every dollar spent here at Glen Park Long Beach

I have been toggling back and forth knowing this review needs to be done rather than not done. The one star was earned and you will read why. It all started as a referral thru a program called Mastercare. Glen Park was suggested to me. As I was searching for places my mother-in-law would thrive in or at least be safe in a memory care department. I was my mother-in-laws sole caregiver and I was exhausted trying to provide 24 hour care. The thought that she would receive 24 hour care worked for me. I scheduled a tour with Wendy Wheeler for December 9, 2025 at 10am. I was sold on everything and soon later felt I was lied to. I was showen a room with beautiful paint on the walls, everything looked new bathroom look bigger than mine at home I was wow beautiful room, nice beds. I figured that was a plus for my mother-in-law. I did a tour in the garden area, entertainment room where I was told that memory care can also be apart of. One of my big questions was how many residents are there in memory care? There was 9 at the time of my mother-in-laws move in date. How many caregivers are there in memory care? 4 caregivers. I soon learned the truth. My biggest concern was the distance. So I could visit often rather than not. Moving forward All paperwork was taken care of and my mother-in-laws move in date was January 15, 2026. Glen Park of Long Beach picked us up at 10 am using there transportation. Wendy Wheeler came with 2 others as they assisted me getting my mother-in-laws belongings within minutes. I rode with my mother-in-law so I could move her in and spend time with her before just leaving her there. Her and I had not been separated since 2019 I have been her full time caregiver. I felt horrible knowing I was transitioning her from home to a facility care. Well to be honest Wendy soon disappeared once my mother-in-law was on the property of Glen Park of Long Beach. Wendy Wheeler never replied to my text she soon blew me off. I was disappointed and in aww. My mother-in-laws medication was not being administered. She went days without her half of her meds. Even Tylenol for the arthritis pain. I kept asking and talking to GiGi the nurse who really could not tell me nothing but sorry! within days my mother-in-law was in the hospital. She complained of abdominal pain. She was sent back to facility from hospital results nothing was found. My mother-in-law was sent back to hospital this time she had an UTI and plaqued with arthritis she was in pain in her arms and legs. She was sent back to facility this time with a catheter. (I asked questions as to why did she have catheter no one knew nothing) As far as caregivers on the floor in memory care was only one I was surprised if there was two caregivers. There were times no one was in memory care as far as a caregiver. Caregivers were overwhelmed. They litterally said it. From the 15th of january my mother-in-law was in the hospital numerous times. February 6, 2026 was my mother-in-laws last day at facility. Facility sent her out due to bed wounds and horrible wounds on the back of her feet. My mother-in-law was left in bed for numerous hours without food without being changed. I needed help. I called my mother-in-laws care manager and asked her to visit my mother-in-law so she could see my concern. I needed help advocating her health. They allowed my mother-in-law to lay in bed without any of her ADL's being met, without being repositioned. Her heels were leaking. They looked horrible. I felt guilty for sending her there I've never seen neglect like that. February 28, 2026 I moved her belongings out. But noticed 3 new sets of pajamas was missing. I gave Wendy Wheeler a inventory list of each piece of clothing that I brought in. And at the end of the day. I couldn't have my mother-in-laws belongings back. There was no accountability. No one knew where her clothes were. I contacted the liscening department who could investigate photos were taken of my mother-in-laws condition. I'm thankful she is not there anymore.

What an amazing place customer service and care I would give 10 stars to