Glen Carr House

While the frontline caregivers at Glen Carr House try to do their best under the circumstances, our family experienced significant and documented systemic issues during my father’s 17-week residency at this memory care community. Key areas of concern families should be aware of: Care Plan & Staffing Issues: Severe understaffing (especially at night) directly impacted day-to-day care. The care plan was not individualized. Safety & Fall Monitoring: Delayed response times and a lack of proactive staff rounds contributed to frequent, unwitnessed falls. Facility Oversight: We observed a clear lack of clinical monitoring and follow-up after injuries occurred. Following formal complaints, state regulatory inspections by KDADS resulted in official deficiency citations. Recommendation for Prospective Families: If you choose Glen Carr House for a loved one, I strongly ​advise maintaining active, daily oversight and conducting frequent, unannounced visits at various times of day and night.

My mom has been a resident at Glenn Carr House for a few weeks. Within this short time, everyone, by everyone, I mean ALL staff has been nothing short of amazing to my mom and to us, her family. Every question gets answered. Every request has been done. The staff is welcoming, kind, and nurturing to residents. It has been the best decision we could have made when choosing a place for my mom. When a family has to make the decision to have a loved one taken care of, you never know what you might run into to. I can honestly say, God was looking out for us because this is the perfect place for her! We can rest easy knowing when we are not around, they are taking excellent care of my mom. It's such a relief. Her room is cleaned every day. They ensure her laundry is done, her needs are met, and take the time to actually visit with her and make her feel safe. WOW! That is what it's all about. I appreciate the staff and the family atmosphere at Glen Carr House. We are blessed. I would highly recommend this for a loved one if you are searching for a top-notch facility.

My mother in law lived here for a few years. Most of the time she was well taken care of, but In her last year or so they dropped her when using a lift to transfer her from her bed to wheelchair

Strictly accounting issue: My mother's estate is due a refund and I was told it would take up to 90 days to receive it. It has been 133 days and numerous phone calls and emails and still no refund. The accounting office has told me three different occasions the check is in the mail. Still no check. Very disappointed with how the accounting office is handling the situation. Very frustrating!