Estate at Hyde Park, (the)

No parking area...!!!

Excellent!!

10 Reasons You Should Skip The Estates 1. We didn't receive an individual care plan (ICP) for months after mom was moved in, despite repeatedly asking for it. Legally, this is negligence. 2. We hired a nurse to review our mom's records and she found discrepancies that are ILLEGAL: one example -- the staff had been documenting that they were giving mom a certain medicine continually each day, but the doctor’s Rx order had in fact ended (and no one told us so that we could ask the doctor to renew the order). In other words -- the medicine was no longer being ordered, and was not even onsite, so there is no way that it was given to mom every day; they were just lying and checking the box that they were still giving it. 3.Some of the aides are dangerously incompetent--and unaware of important safety protocols, like what to do when a resident collapses. We found this out when our mom collapsed in the hallway and no one knew what to do. 4.A few of the aides will make up her bed on top of urine-soaked sheets without changing the wet sheets... And if you ask them about it, they lie and say another resident must have broken into mom's room and wet the bed... (riiiiight...And then THEY MADE IT UP on top of the wets sheets before leaving?? ... And relocked the door? Seriously??) This happened 3 times. 5.They sometimes dressed her without underwear (and without Depends!) and also without dentures so she couldn’t even eat. How can she eat if she can't chew her food? 6.We have arrived to find her in a wheelchair with urine running all away down her pants leg. She is a good southern woman and while she has some memory problems she is very high functioning and aware of her surroundings. All residents deserve dignity, anyway. 7. While there are caring aides who are great to mom, the handful of horrible ones work with most of the residents so you are rolling the dice with your parent's comfort and possibly life. And the good aides are rendered ineffective because of the high number of patients that they each have to care for each day and the lack of protocols, structure, staffing and leadership support. I was told by two differ staff members that if someone calls in sick they just work shortstaffed all of the time-- there is no plan for getting someone to fill-in. Another former staff member told me she heard some of the healthcare professionals yelling at patients. 8. They don't really care about your parent. One day, we found out mom's AC was broken and they haven't fixed it, nor did they tell us so we could bring a fan. (Of course THEY didn't put a fan in there. That would be too nice.) It's hot as Hades in there-- not sure how she was even able to sleep last night. Our mom has stopped drinking and is a recovering alcoholic ... an important fact you would want to know about your memory care patient, but they keep offering her alcohol. And at the casino night they had two bowls of punch -- one of them had alcohol and it was not marked. I found this out after the fact when I tasted the yellow punch. (we were lucky that mom had picked the red punch anyway.) 9. We have seen the executive director making fun of residents and families behind their backs-- but in front of her staff! The receptionist once witnessed a healthcare professional being extremely rude to one of my family members. When the receptionist reported this incident to leadership, she was fired. 10. The physicians assistant they use to make in-room visits is rude and ineffective. Mom’s cognitive impairment has definitely gotten worse over the last several months of being there and they continually check the box that there have been no changes. It seems the extreme lack of leadership --at the nursing and executive leadership levels--have trickled down to ruin what I've heard used to be a good place. All of this, and many other examples, I will not list here, make this a place you should pass up when looking for the right home for your aging parent. I only feel comfortable writing this because we have moved mom to a new place.

I can’t say enough wonderful things about The Estate at Hyde Park. From the moment you walk through the doors, you can feel the warmth and genuine care that radiates from the staff and management team. Everyone—from the caregivers to the leadership—goes above and beyond to make sure residents feel safe, respected, and truly at home.The community is always clean, welcoming, and full of life.