Esplanade Gardens Senior INC

I rarely leave reviews, but I feel compelled to share my experience since moving my loved one. This assisted living facility used to be a wonderful place. The staff were attentive, communication with families was consistent, and there was a strong sense of leadership and accountability. Unfortunately, things significantly declined after new management took over. In my observation, since the arrival of the new Executive Director, there appears to be a noticeable lack of leadership and presence. Concerns from families are difficult to address because the ED often seems unavailable, dosengaged, avoids direct communication, and insufficiently involved in addressing and following up on ongoing concerns. Prior there was great, professional communication from the former director, nurses, and supporting staff. Also, nursing presence in the building appears to be limited and very inconsistent. Simply put, the nurses are never around. Overall, leadership does not demonstrate the level of involvement or responsibility expected in this setting. Transparency and responsiveness, which are so important in senior care, no longer feel like priorities. Staffing has also become a serious issue. The facility appears severely short-staffed, which impacts both the employees and the residents. There were countless occasions where my loved one was given medication extremely late or was denied paid services (such as showering) due to staffing shortage. Residents appear to receive limited time and attention because of inadequate staffing levels. The remaining staff seem overwhelmed, but it’s clear they are doing their best under challenging circumstances. It’s disappointing to see such a once-great community struggle due to leadership and staffing concerns. I truly hope ownership reevaluates the current management approach and prioritizes restoring the level of care and professionalism families expect and residents deserve.

This was my first time visiting Esplanade Gardens, and Sylvia and Parker were the absolute sweetest! They were patient and approachable. The lobby was clean and elegant also, which I love!

The staff here from top down has had a “Yes Mentality” in meeting my family’s loved one’s needs. If you are looking for a place for your loved one, I would start here.

This is not a place I would trust to place your loved one anymore, they're dishonest, untrustworthy, inconsistent, never know when you're going to get a decent caregiver or one that neglects them. There was extreme amount of neglect going on there not real clean, clothes in their closet always smelled like urine, we noticed our loved one was never hydrated very much they don't want to give the residents water to much because they don't want to have to change their diapers very often IMO, so my mother had a headache sometimes not being hydrated enough. As soon as we demanded water or Thicket they recovered. You can't rely on them to be honest all the time they go through caregivers as fast as anyone around I would think always somebody new there. The caregivers quit or they fired through what we would hear from the other caregivers. It seems they hire the bottom of the barrel there. Maybe it's that way everywhere in this area of texas. I don't know. If you come up on them at times where they least expect it earlier in the morning or in the evening just at various times and you can catch them off guard is when you will see a lot of what I'm talking about. They hide it pretty good and let each other know by warning each other that you're coming in various ways so they can get your loved one ready or presentable you have to watch them leaving them in the bed all day and overdosing them with meds that put them to sleep for many hours during the day. Now understand there are good caregivers everywhere that truly love the residents that they take care of it's just that you can't get that consistently there that I've seen Others seem like they just don't care and that will ruin it for everybody even the med techs are pretty bad there at least the head one is. Caught her lying about why they didn't feed my mother one morning when I caught them off guard by coming early in the morning. Sure enough I care never got fired over that but then they tried to cover it up. Caregiving is a tough profession, it is very hard work but I've had my loved one who's in their 90s all around assisted living facilities Etc. from California to here in Texas been doing this for a lot of years my mother has been diagnosed with dementia for 15 years i have experienced quite a bit so I've learned a lot. But unfortunately I had to contact the ombudsman, the HHSC-Texas Health and Human Services Commission and Report them. Also they made sure that internet didn't work in the memory care section but did work everywhere else. Their head guy Johnny Richardson blamed it on construction when the caregivers said it hadn't worked in that memory side they've been there. Well I've been there 3 years and hadn't worked in that time.Just talking about the memory side. You know the side that probably needs it the most. They do have some good people that work there especially behind the desk the bookkeeper she also does other things Sylvia and then Parker the receptionist she does more than just that also, they made life easier through all that we went through. Just know it wasn't entirely bad the whole three plus years but you constantly have to watch everything that they do, you cannot trust them other than the two people I mentioned. And that's the whole point of putting your loved one in there is to be able to trust the facility that they're taking care of your precious loved one but you can't do that here you have to monitor at all times. I had major health problems so couldn't keep my Mother (she's 96) in my home with me. Otherwise that's a better choice but again it's very difficult when they have dementia/ Alzheimer's and are in a wheelchair can't help themselves help you.Because it's such a difficult work and difficult field I really hate even having to write all this but they have upset us so much it was Unreal, now we have other family members taking care of my mother now out of town. My advice would not be to put them in this facility but if you do always monitor everything record all conversations in the facility and pray that they're going to be okay.

So far it's a great experience and wonderful staff