The Vered

My mom was in the hospital for four days with Atrial fibrillation. I can’t thank the hospital nurses, doctors to all the staff that took care of my mom with care, respect towards my mom. They took the time to answer my questions, kept me informed, and made a stressful experience much easier. I truly appreciate their dedication and support. Thank you to ALL of you!!! 🫶🏻🫶🏻

Doctors and Nurses and overall all staff very kind and helpful.

Horrible, dirty, ignore physical conditions. Don't listen to your needs. Unhealthy food. Only a few caring staff

Horrible!!! Emergency rooms are dirty, no sanitary at all. The beds are old and not comfortable for patients.

Horrible rude receptionist she’s an older lady with glasses & is extremely rude I walked into the emergency with my fiancé & we’ve been here before at this hospital it’s my birth hospital first time ever treated this horrible & my fiancé & I walked into the emergency walk in & it was open immediately we see no one but the doors are open & the rude receptionist was already being rude to us that why did we walk in mind you both her & the security guard were chatting it back around 3:10 leaving the doors open & blaming it on me & my fiancé I was in much pain that I needed medical help & she didn’t care the slightest constantly judging me & my fiancé & judging my fiance for speaking for me because the pain I was dealing with was unbearable I was crotched over holding my area of pain & then proceeded to shame me or try tell me that my pain was not ER status but she told me to sit down that I’ll be called I waited in the lobby around 45 mins & it was slow & very odd because I’ve been checked in faster before by this hospital with different receptionists she never submitted my paperwork or log me in the system because she admitted it my fiancé then asked her politely to then give me my id & insurance card because he was taking me to another hospital & then the receptionist responded to him in a joking tone “we don’t give wait times that idk when they’ll see her” my fiance then & I still in pain asked for my cards back then that I’ll check out to another hospital & she gave them back but judging me & basically laughed at my pain my fiance & I were shocked because we’ve been coming to this hospital & never dealt with this it was truly unprofessional & unpleasant my partner was incredibly upset we choose not to argue with her we left because all my partner was thinking about my pain he then drove me to Tarzana hospital & they were busy but they checked me in immediately & had better treatment with the reception turns out I had injured pelvic pain rupture & was immediately given care but not at encino I’m incredibly disappointed in the lack of care & professionalism at encino emergency especially by the rude the receptionist by not checking me in & judging my pain as not ER level I’m forever disappointed I will be calling more to get this issue resolved with that lady because that’s unacceptable behavior besides it’s my birth hospital never had an issue before until yesterday incredibly sad