Elmcroft of West Knoxville

My mom had Alzheimer’s and was in memory care for almost a year. She loved to be with other people. 2 other residents were so wonderful to sit with her daily and hold her hand. She was non verbal by this point but cheerful, mobile and could feed herself but needed to be prompted at times. We would visit 2 to 3 times a week. Staff turnover was frequent and they were understaffed at times. The caregivers I saw regularly seemed to care about the residents. Paint her nails, talk to her etc. But I suspected they didn’t change or bathe her daily. 10 months into her stay a staff member clipped her toenails and one toe got severely infected. Nothing but giving her Tylenol was done for several days when they called me and she was sent to the hospital. By then she had decreased in mobility because of the pain in her foot and leg, she had an infection which led to her being in the hospital for 10 days and then sent to rehab for 10 days. By then she had already declined and had stopped walking and feeding herself. We brought her home where she sadly passed away a few weeks later. I never heard from one person inquiring how she was doing with the exception of deciding if she was qualified to return as a resident. Also, When she began as a resident I brought protein drinks for her and asked several staff to make sure she gets one to two daily but those drinks sat there in her fridge clearly not being given to her daily. Moreover, I found out that instead of the nurses giving her a finger prick for weekly blood check, they had been drawing it from her hand which was very painful. I had gave them the finger prick machine with everything they needed but not one nurse ever bothered to tell me that they didn’t use it during her 10 month stay. I found out after she passed a year after entry and they had no idea where the machine went. Just an empty case. I would absolutely NOT recommend American House on Gleason. On the surface they seem to care but unfortunately that concern and care didn’t resonate with all staff.

Hannah and Sara have exceeded my expectations for the activities for my mother-in-law. The care they put into outings and other fun things make it so enjoyable for my family. It’s nice to know that my mother in law is being taken care of.

Everyone at American House West Knoxville truly cares about the residents well being. The kitchen staff, resident assistants and nursing staff are top notch. The activities directors for both the assisted living facility and memory care have a calendar full of activities which are important to the residents well being. The nursing staff is great and the culinary director is committed to the residents dietary needs. My mom, who just turned 100, lived there for four years and made a lot of great friends. She had to move into a long term care facility or she would still be there. I highly recommend this facility.

Very professional and well run home.My husband is a challenge in memory care and the activities coordinators Hannah and Sarah are amazing!!!.They are going above and beyond to keep my husband occupied while he tackles the transition period.Many thanks goes out to these young ladies who are exceptional in their field

This is an Assisted Living and Memory Care facility. It's not a public restaurant.