The Inn at Cypress Village
About
Cypress Village is a life care retirement community in Jacksonville, FL offering carefree lakefront living with a wide variety of residential options, exceptional services and amenities, and engaging activities. The community provides seamless transitions from independent living to assisted living, memory care, and long-term care as health needs change.
Rooms & Floor Plans
Apartment Homes
Spaciously designed apartment homes
Patio Homes
Freestanding patio homes
Garden Homes
Freestanding garden homes
Fairway Homes
Freestanding fairway homes
Capacity
112 residents
Phone
(904) 223-6100Website
Visit websiteLocation
Amenities
Life & Activities
Ratings & Reviews
4.3
out of 5
Based on 480 reviews
Reviews (480)
Showing the 50 most recent of 480 reviews from Google
D R
Response from the owner
We aim to provide five-star experiences for all residents, families and guests. Please reach out to us at (904) 223-6100 so we can work with you to make this better. All the best.
Janet
I definitely chose the right place retire to! So many activities and friendly people. I want to give a shout out to the ladies on the front desk. Miss Shelly and Miss Rebecca couldn't be more helpful. Rony always has a smile for me and Adrianna, Antionique, and Milton make my dinner more enjoyable. I couldn't live without Judy in housekeeping, (where has she been all my life). It's a great place to live. I'm so happy I'm here!
Penny Thompson
I’m I have been a resident since August 2020 in the D tower! The grounds are beautiful, love all the activities, like exercise , Yoga and putting and feel so secure at Cypress! My granddaughter likes to visit and play bingo ,eat at the Loon and do puzzles! The staff are the best and make everyone feel welcome! Love living at Cypress Village! I am so happy to have Debra , Dean and Nick to take me to my appointments!They are so pleasant and easy to talk to that it makes the rides shorter! Debra in housekeeping always makes my apartment sparkle and shine ! She helps keep my plants alive when I am gone and blows off my balcony and keeps it tidy! Lily in the Loon is always so pleasant and efficient! She checks back to see if you need anything else! She is a real jewel of an employee! Thanks Cypress for having these great employees! 2026 Just came back from 3week vacation to a spotless apartment and my balcony had been pressure washed ! Attended a balance class with my good friend Deb Goin and had my walker fixed by the DME nice folks that come monthly !A pleasant ride with Sam to my Dr appointment then dinner with friends to celebrate Elizabeth s birthday ! I can hardly wait for Jeremiah to come hang my new picture ! Fun to go away and wonderful to come home to Cypress Village!
Response from the owner
Penny, we are so happy to read such a great review about Cypress Village! Our team strives to deliver an excellent experience, and are glad you found this to be the case. If you have further needs or questions, please reach out! Cypress Village is grateful to have you as a part of our community. Thanks again!
Tracy Hall
My dad went to Cypress village for rehab it was the worst experience after leaving the Mayo. He ended up with bed sores and no therapy. Staff would just leave him in soiled briefs in bed. Not enough staff and no compassion. I was told if he refuses a bath or therapy they don't have to do it. I don't believe he said that but what is he there for then to lay in bed and die!!!! He was there to get back to his baseline and walk!!!! Save yourself heart ache and don't go here. I have spoke to others that had loved ones there and experience is the same!!
Response from the owner
We're sorry to hear that your family's experience did not meet your expectations. We understand how difficult it is to entrust the care of a loved one to others, and we regret that you were left feeling disappointed and frustrated. Because we respect the privacy of every resident, we cannot discuss the details of any individual's care in a public forum. However, we take concerns like yours seriously and would appreciate the opportunity to learn more. Please contact our Associate Executive Director directly so we can better understand your experience and review the concerns you've raised. Thank you for taking the time to share your feedback.
Jane Chittick
The team is great and a shoutout to Michelle for helping me with Uniguest today
