Constance House

My initial impressions of this facility was that it was a "homely" and "quaint" facility and a possible good choice for Dad. However, the move in process has been challenging, not because of the staff (they are great), or anything wrong with the facility, but primarily the owner. She seems to not have her focus on things that are going on and her staff will say something is correctly filled in when she says it is not and will expect you to drop everything to drive across the city because she only use outdated technology (faxes). There have been many times when the owner could have made this transition seamless and easy by just have a simple "move-in" sheet that she checks off and presents to the new resident/family, but she doesn't like being organized, so the whole experience is total "chaos" dealing with her. She could also just hire a part-time assistant manager to do the "front-end" portion of her business. She really doesn't belong dealing with the family portion of the transition into her home and apparently has a reputation around town as "my way, or the highway", which sadly, we didn't know about before signing the contract. Today, she got so upset with my inability to drop everything that she threatened to kick dad out TODAY in breach of our 30 day notice clause. I would give this business a "one" star for its owner's total lack of professionalism in dealing with people but since the staff are great and facility was appropriate for Dad, I'm adding another star which I believe is very generous considering the primadonna at the front door. I will be filing my complaint with the state health division today...:-( After notifying owner of my complaint, she fired back with a 30 day notice to vacate. This too is a violation of state regulations, it is called "retaliation" and is also against the law.